"Sorry! An unexpected error has occurred while processing your request. Please try again." Error when trying to refund failed purchases

[Byte]

Today, I was putting $25 into my wallet, and then it kept declining five times because my billing address did not match up with the one put on my bank account. I had to call my bank to file a claim to get my money back, but when I tried to request a refund via Steam support ticket, it kept giving me an error saying:
"We were unable to submit your refund request"
"Sorry! An unexpected error has occurred while processing your request. Please try again."

I've also tried contacting the support email, but it's now defunct.

I talked to my mother about this, and she just recommended I'd no longer use Steam because they're trying to scam me. I can agree with her.

[cSg|mc-Hotsauce]

byte lähetti viestin:

"Sorry! An unexpected error has occurred while processing your request. Please try again." Error when trying to refund failed purchases

Today, I was putting $25 into my wallet, and then it kept declining five times because my billing address did not match up with the one put on my bank account. I had to call my bank to file a claim to get my money back, but when I tried to request a refund via Steam support ticket, it kept giving me an error saying:
"We were unable to submit your refund request"
"Sorry! An unexpected error has occurred while processing your request. Please try again."

I've also tried contacting the support email, but it's now defunct.

I talked to my mother about this, and she just recommended I'd no longer use Steam because they're trying to scam me. I can agree with her.

1. There was never and email for support.

2. The failed purchases never left your bank account, Valve never got anything at this time and every single one is just on a hold at your bank and will be released back to you in a few days.

3. There is no scamming going on. This is how payment processes work and your mother should know this.

[Pscht]

Your bank most likely (with near-absolute certainty) did not send out your money, ever. Banks like to hold on to what they have as long as possible.

[Byte]

cSg|mc-Hotsauce lähetti viestin:

byte lähetti viestin:

"Sorry! An unexpected error has occurred while processing your request. Please try again." Error when trying to refund failed purchases

Today, I was putting $25 into my wallet, and then it kept declining five times because my billing address did not match up with the one put on my bank account. I had to call my bank to file a claim to get my money back, but when I tried to request a refund via Steam support ticket, it kept giving me an error saying:
"We were unable to submit your refund request"
"Sorry! An unexpected error has occurred while processing your request. Please try again."

I've also tried contacting the support email, but it's now defunct.

I talked to my mother about this, and she just recommended I'd no longer use Steam because they're trying to scam me. I can agree with her.

1. There was never and email for support.

2. The failed purchases never left your bank account, Valve never got anything at this time and every single one is just on a hold at your bank and will be released back to you in a few days.

3. There is no scamming going on. This is how payment processes work and your mother should know this.

:winterbunny2023:

Thanks. My mom encouraged me that I should report this problem to my bank itself (because I think she doesn't know much about Steam itself), but I got my $1000 back (originally noticed it was around $800 when I opened up my acct, but got most of my money back after the claim.

I think the main reason why I was given this weird error is because of reason #2, but my money was gone as if the transactions have gone through despite me getting an error about mismatching billing addresses (I used the Steam Mobile app). It still seems shady to me.

How should I give my mom clarification?

[cSg|mc-Hotsauce]

byte lähetti viestin:

cSg|mc-Hotsauce lähetti viestin:

1. There was never and email for support.

2. The failed purchases never left your bank account, Valve never got anything at this time and every single one is just on a hold at your bank and will be released back to you in a few days.

3. There is no scamming going on. This is how payment processes work and your mother should know this.

Thanks. My mom encouraged me that I should report this problem to my bank itself (because I think she doesn't know much about Steam itself), but I got my $1000 back (originally noticed it was around $800 when I opened up my acct, but got most of my money back after the claim.

I think the main reason why I was given this weird error is because of reason #2, but my money was gone as if the transactions have gone through despite me getting an error about mismatching billing addresses (I used the Steam Mobile app). It still seems shady to me.

How should I give my mom clarification?

You issued a chargeback?

You let her know how failed purchases work with banking institutions as I posted out above.

[Byte]

cSg|mc-Hotsauce lähetti viestin:

byte lähetti viestin:

Thanks. My mom encouraged me that I should report this problem to my bank itself (because I think she doesn't know much about Steam itself), but I got my $1000 back (originally noticed it was around $800 when I opened up my acct, but got most of my money back after the claim.

I think the main reason why I was given this weird error is because of reason #2, but my money was gone as if the transactions have gone through despite me getting an error about mismatching billing addresses (I used the Steam Mobile app). It still seems shady to me.

How should I give my mom clarification?

You issued a chargeback?

You let her know how failed purchases work with banking institutions as I posted out above.

:winterbunny2023:

She's aware of that, but I didn't know how to issue a chargeback. Aside from that, most of my issues are resolved aside from the strange transactions. Hence why she recommended I'd switch for Paypal instead when it comes to purchasing. Really sorry this is derailing/offtopic!!

[kjifallen664]

I unfortunately am currently suffering through a similar dilemma, I just hope it doesn’t take long to receive my money back…hope it’s just three days and not near ten.