I purchased a game but it was not added to my library

[Sl1mer84]

Yesterday, I bought a game at approximately 11 p.m., Everything was going normally until the window that opens when you buy a game showed the proof of purchase, and instead of the message "wait until this window closes",It closed automatically. When I checked my library the game had not been added, but my bank did discount the money. I sent a response to steam support but they didn't give me a response that works for me, what can I do? This is the first time this has happened to me, so I don't know how long it could take to solve the problem.

[StickyPawz]

What does your purchase history say for that game?

What exactly was the steam support response you didn't like?

[Dr.Shadowds 🐉]

Did you relaunch your Steam client? Sometimes things may not update, and relaunching it fixing that. If this is for a DLC, this will not bump your base game to be recent, you have to look for your game in your library, scroll down to right side you see DLC manager click that and should show you all DLC you own for said game.

If you buy chance hide the game, refunded, and rebuy it, visit your hidden games by clicking View > hidden games, then unhide game.

If game not in library did you check your purchase history on your Steam account that will tell you what going on. If it say pending mean transaction not finish so it either fail, or doesn. If it say failed your money is on a loop back to your bank, and you have to wait on your bank for how long it takes them to update your statements as steam has no control what your bank does.

[Sl1mer84]

Originally posted by StickyPawz:

What does your purchase history say for that game?

What exactly was the steam support response you didn't like?

The game does not appear in the purchase history, and the response from Steam support told me that since they did not receive any payment I had to contact the payment service (Boacompra), the problem is that this service apparently is no longer used because now another one called Kushki appears

[Sl1mer84]

Originally posted by Dr.Shadowds 🐉:

Did you relaunch your Steam client? Sometimes things may not update, and relaunching it fixing that. If this is for a DLC, this will not bump your base game to be recent, you have to look for your game in your library, scroll down to right side you see DLC manager click that and should show you all DLC you own for said game.

If you buy chance hide the game, refunded, and rebuy it, visit your hidden games by clicking View > hidden games, then unhide game.

If game not in library did you check your purchase history on your Steam account that will tell you what going on. If it say pending mean transaction not finish so it either fail, or doesn. If it say failed your money is on a loop back to your bank, and you have to wait on your bank for how long it takes them to update your statements as steam has no control what your bank does.

I tried relaunching the steam client, but it doesn't change. And the problem is that the purchase doesn't appear on the purchase history, so I can't refund it

[Dr.Shadowds 🐉]

Then contact your payment provider.

It may take several business days for your bank to update your statements, your bank may either delete the statements, or update with new statements saying funds return.

[Shalashaska]

This also happened to me last night, at around 1 AM at night.

[Satoru]

https://store.steampowered.com/account/history/

Check if your purchase shows up here

If it does not, it means the purchase was not successful. So you should pruchase the game again. Your bank may have an existing hold on funds for the failed transacation. That hold will fall off and release after a few business days, this is fairly normal for failed transactions

[Sl1mer84]

I was now able to solve the problem, thanks to the 3 who helped me