My old account got hacked, and I lost all of my progress and the money I spent... Help?
So basically, I stopped using steam for about a year. I just didn't play any of the games I bought because I was busy, and I think someone broke into my account. Because it said my recovery email was... I don't remember what it said, but it definitely wasn't any email I had created previously. I think they changed the password and email, so I just gave up and made a new account to rant about it.
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Maria Dec 23, 2023 @ 2:51pm 
If you mean in-game progress, if you are using steam cloud, your save game should be all alright.

but money, nope. Unfortunately, Steam does not return inventory items or wallet funds: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433#noreturn

as for your account, looks like somebody has successfully hijacked it. You can try recovering it, just follow this guide:

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Last edited by Maria; Dec 23, 2023 @ 2:52pm
Maria Dec 23, 2023 @ 3:04pm 
This is something for the future. Once you recover your account, do this immediately:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

After that, read this guide:
https://steamcommunity.com/sharedfiles/filedetails/?id=784477482
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Date Posted: Dec 23, 2023 @ 2:46pm
Posts: 2