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Someone has hijacked his account and is trying to blackmail funds from him. He needs to recover the account.
You must be logged out of all accounts to start the account recovery process.
You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.
And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin
A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560