Digital gift card refunds

[Jamie T]

Hello,

I was wondering if it is possible to be able to apply for refunds on digital gift cards sent to a friend that has already redeemed the gift?

For example, I buy my friend a $100 digital gift card. My friend accepts the gift, and has $100 in their wallet. Then after a day, my friend decides that the gift is unwanted and wishes to return the $100 gift card back to me. Is it possible to return the gift, along with myself being able to get a refund on the gift card that I purchased?

Thanks,
- Jamie

[Ionut Catalin Frasineanu]

Dis you brought the card from Steam store or retail? If that card it's a retail gift you can't get a refund.

[Ogami]

Steam Digital Gift cards have the same refund rules as games.
Within 14 days after accepting it and if NONE of the funds have been used.
Then you can ask for a refund on your end (because you are the original buyer) and your friend has to agree to the refund.
Then the gift card is refunded to the payment method you used to purchase it.

[Jamie T]

I'm not sure that it is possible. For the person who has received the gift, there is no clear way to initiate the refund process.

When viewing transaction history, the redeemed gift is included in the list, but clicking the item does not link to anything, even though the cursor changes to a finger as though there should be a link.

Is there anyone from Valve who can help with this?

How does the person who redeemed a digital gift (purchased on Steam), and has not used any of the funds, initiate the refund process?

[Callahan420]

The sender has to start the refund request.

When you click on I'd like to request a refund it opens a drop down box below the other selections. Just scroll down a bit. It is a bad design I know.

[Jamie T]

You are almost right, however the following message appears when you do that...

The recipient of this gift will need to use the Help site to agree to a refund before you can request it for this gift card.
You can find instructions for how your friend can do that here

The "here" just links to the regular support page. Nothing specific, and does not explain anything unless you know how to navigate to what you're looking for.

[Ogami]

Originally posted by Jamie T:

You are almost right, however the following message appears when you do that...

The recipient of this gift will need to use the Help site to agree to a refund before you can request it for this gift card.
You can find instructions for how your friend can do that here

The "here" just links to the regular support page. Nothing specific, and does not explain anything unless you know how to navigate to what you're looking for.

It works just like refunds on your end. The person who receives the gift card has to select the transaction on the Support page, then go to the process to ask for a refund and tick the box that allows the original buyer to also ask for a refund.
After that the original buyer can just go through the refund process normally.

It should look like this for the one who received the card:
https://prnt.sc/2uXNZlOBtchF

Thats for a game gift but its the same for gift cards.

[Jamie T]

Yeah that's the thing.. the person who received the gift cannot select the transaction. It is missing on the support page. Or if they view full purchase history it is listed, but selecting it does nothing. It's like there is no link.

Games gifted, as well as purchased games along with retail wallet keys are showing up no problem. It is only the digital gift purchased through Steam which are not showing up. It's bizarre.

[Jamie T]

Ahh ok got it..

Support > Purchases > Steam Gift Card or Wallet code.

Now they have shown up. 🙄🤦

[Spanky]

gifts are non refundable. like many things you give away. and honestly if you expect them to appreciate when in actual monetary value and insurance wise they will never unless they are bought from years ago, which is highly unlikely that a digital gift card wouldn't expire.

[Connie]

This thread was quite old before the recent post, so we're locking it to prevent confusion.