Palunki Nov 10, 2023 @ 3:57pm
Refund on a bundle game
So i bought the *we where here* bundle wich included 4 games wich 1 out of those 4 was free.

So I played the first game for 76 minutes and the second game for 54 minutes wich is more than the two hours allowed for eligeble refunds now my question is will I get my refund because one of the games is free and I technically didnt pay for it and only played 54 minutes out of the bundle i bought?
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Showing 1-5 of 5 comments
Wolf Knight Nov 10, 2023 @ 4:09pm 
why ask us? the only people that can answer your question is steam support. submit your refund request and see what happens. they are the one that has final say in it.
Yujah Nov 10, 2023 @ 5:28pm 
... but since you did ask; as far as I'm aware and can see on e.g. my own purchase history a bundle "dissolves" into its constituent parts at purchase. This would be to say you've as far as the automated refund system is concerned just bought a bunch of games none of which you've played for more than 2 hours hence all of which you'd be able to refund.
Yujah Nov 10, 2023 @ 5:35pm 
I'm wrong: https://store.steampowered.com/steam_refunds?l=english
Refunds on Bundles

You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.
This would seem to say that the automated system would likely refuse you. Probably the not automated request you can submit subsequently also -- but you can try...
Last edited by Yujah; Nov 10, 2023 @ 5:39pm
Yujah Nov 10, 2023 @ 6:20pm 
Oh, by the way, of course I was wrong, since otherwise any game that's part of a bundle could always be got at the bundle discount, simply by refunding all other parts of the bundle.
Palunki Nov 10, 2023 @ 7:45pm 
okay thank you very much
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Date Posted: Nov 10, 2023 @ 3:57pm
Posts: 5