Can I get a refund - AC Origin

[warthoginside]

Hello, I tried really hard playing AC Origins, but it just crashes every 10-20 minutes of gameplay. Diving underwater, cutscenes, eagle eye looking at a lake... crashes everytime. I played 4 hours, hoping to understand how to solve the issue, but I was not able to, so I am asking for a refund.
I know I am over the "2 hours" policy... can I get some help?
thanks

[Pscht]

Next time a game causes problems, STOP trying to play.

Sure, you could ask for a manual refund but it's VERY unlikely that you'll get one.

[nullable]

You put in a refund request, it will get rejected. You follow up with "I still have questions about this purchase" and explain the issue. It is possible they'll make an exception

The caveats being Valve is within their right to deny it. And if you do get an exception, it's not some kinda of trick to play games beyond two hours and always get a refund. No is an acceptable response, regardless of what they did "last time".

Don't accrue any more time while trying to get a refund exception. Be careful in the future, you'll have to decide if you're going to stick with it and solve the problems or duck out early.