How can I talk to an actual person at Steam support and not a bot?

[Hex]

Title.

[magicISO Sweden]

send them a ticket so they open a chat with you

[Hex]

Originally posted by magicISO Sweden:

send them a ticket so they open a chat with you

All I get is bot responses to tickets.

[Joke]

What is wrong with the "bot responses"?

They're not actually from bots, but support uses pre-written responses to common questions.

If you post what your problem is, then maybe someone here can help you find the best way to contact support.

[Crazy Tiger]

Steam Support uses templated answers, they're not bots. The only part that is automated is the standard refund request, which will deny any refund that is outside the 2 weeks/2 hour period.

[Hex]

Originally posted by Joke:

What is wrong with the "bot responses"?

They're not actually from bots, but support uses pre-written responses to common questions.

If you post what your problem is, then maybe someone here can help you find the best way to contact support.

I'm not interested in bot responses by an automated system. It's clear no one reads tickets anymore.

My problem is that I want to know how to talk to a real person, as the title clearly says.

[Hex]

Originally posted by Crazy Tiger:

Steam Support uses templated answers, they're not bots. The only part that is automated is the standard refund request, which will deny any refund that is outside the 2 weeks/2 hour period.

When the response has literally nothing to do with the ticket, it's a bot. Or a person with the reading comprehension skills of one, which is just as worthless.

[HikariLight]

Originally posted by Hex:

Originally posted by Joke:

What is wrong with the "bot responses"?

They're not actually from bots, but support uses pre-written responses to common questions.

If you post what your problem is, then maybe someone here can help you find the best way to contact support.

I'm not interested in bot responses by an automated system. It's clear no one reads tickets anymore.

My problem is that I want to know how to talk to a real person, as the title clearly says.

Then you send a ticket.
Also if you have a game hub ban, Steam support will tell you to respond to the ban message as many game hubs use separate moderation from Steam.

[Hex]

Originally posted by HikariLight:

Originally posted by Hex:

I'm not interested in bot responses by an automated system. It's clear no one reads tickets anymore.

My problem is that I want to know how to talk to a real person, as the title clearly says.

Then you send a ticket.

I have, and got a response back that had nothing to do with the ticket.

[Crazy Tiger]

Originally posted by Hex:

Originally posted by Crazy Tiger:

Steam Support uses templated answers, they're not bots. The only part that is automated is the standard refund request, which will deny any refund that is outside the 2 weeks/2 hour period.

When the response has literally nothing to do with the ticket, it's a bot. Or a person with the reading comprehension skills of one, which is just as worthless.

Sure. Though responses like yours also come when people don't get the answer they want to hear.

What's the issue you want to contact Steam Support for? People might be able to direct you in a proper direction.

[Hex]

Originally posted by Crazy Tiger:

Originally posted by Hex:

When the response has literally nothing to do with the ticket, it's a bot. Or a person with the reading comprehension skills of one, which is just as worthless.

Sure. Though responses like yours also come when people don't get the answer they want to hear.

What's the issue you want to contact Steam Support for? People might be able to direct you in a proper direction.

I'm not here to ask for your opinion. I just want to know if it's possible to talk to an actual person at Steam in some way.

My issue is none of your concern.

[Crazy Tiger]

Originally posted by Hex:

Originally posted by Crazy Tiger:

Sure. Though responses like yours also come when people don't get the answer they want to hear.

What's the issue you want to contact Steam Support for? People might be able to direct you in a proper direction.

I'm not here to ask for your opinion. I just want to know if it's possible to talk to an actual person at Steam in some way.

Then your question has been answered:

Originally posted by Crazy Tiger:

Steam Support uses templated answers, they're not bots. The only part that is automated is the standard refund request, which will deny any refund that is outside the 2 weeks/2 hour period.

As said, if you present your issue, people can help you find the proper ticket route.

[Hex]

Originally posted by Crazy Tiger:

Originally posted by Hex:

I'm not here to ask for your opinion. I just want to know if it's possible to talk to an actual person at Steam in some way.

Then your question has been answered:

Originally posted by Crazy Tiger:

Steam Support uses templated answers, they're not bots. The only part that is automated is the standard refund request, which will deny any refund that is outside the 2 weeks/2 hour period.

As said, if you present your issue, people can help you find the proper ticket route.

I'm not interested in your opinions. It was a very simple question. If you don't know, just say so.

[Wolf Knight]

Originally posted by Hex:

Originally posted by Crazy Tiger:

Then your question has been answered:


As said, if you present your issue, people can help you find the proper ticket route.

I'm not interested in your opinions. It was a very simple question. If you don't know, just say so.

you have been told multiple times how to contact someone from steam support. if you dont like the answer, dont bother posting. all tickets are reviewed by a human and responded to by a human. template responses are the normal response for all support tickets.

https://help.steampowered.com/en/

sometimes mistakes are made when selecting the correct response, sometimes the problem is the person submitting the ticket has provided information that has nothing to do with what they need help thus causing confusion. keep your ticket simple and to the point.

[Hex]

Originally posted by Wolf Knight:

Originally posted by Hex:

I'm not interested in your opinions. It was a very simple question. If you don't know, just say so.

you have been told multiple times how to contact someone from steam support. if you dont like the answer, dont bother posting. all tickets are reviewed by a human and responded to by a human. template responses are the normal response for all support tickets.

https://help.steampowered.com/en/

sometimes mistakes are made when selecting the correct response, sometimes the problem is the person submitting the ticket has provided information that has nothing to do with what they need help thus causing confusion. keep your ticket simple and to the point.

My ticket had 5 words, but I guess that's just too confusing and easy to misunderstand.

You're right, I'll try 3 words next time.

[Wolf Knight]

Originally posted by Hex:

Originally posted by Wolf Knight:

you have been told multiple times how to contact someone from steam support. if you dont like the answer, dont bother posting. all tickets are reviewed by a human and responded to by a human. template responses are the normal response for all support tickets.

https://help.steampowered.com/en/

sometimes mistakes are made when selecting the correct response, sometimes the problem is the person submitting the ticket has provided information that has nothing to do with what they need help thus causing confusion. keep your ticket simple and to the point.

My ticket had 4 words, but I guess that's just too confusing and easy to misunderstand.

You're right, I'll try 3 words next time.

maybe your not providing enough information, they dont have the ability to read minds