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juyeonyoo Sep 28, 2023 @ 12:53am
steam won't accept my refund request
I bought baldur's gate 3 in28th August, changed my mind while i was still downloading the game(because my desktop computet is too out of date for this game) then requested refund. but there is nothing going on even today. no refund, no approval of refund, whatsoever. i cannot even request refund again or file a complaint. just saying " you have pending request of refund".. it is already a month and I need help. any advice would be sincerely appreciated..
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Showing 1-8 of 8 comments
Cathulhu Sep 28, 2023 @ 12:56am 
https://help.steampowered.com/en/wizard/HelpRequests
Is the ticket still open? If yes, DO NOT CLOSE IT!

If the ticket is still present and open, do this instead:

Steam Support --> A Purchase --> Select Baldur's Gate 3 Purchase --> I have a question ...

State your case as elaborate as possible.
#1
juyeonyoo Sep 28, 2023 @ 1:00am 
seems like my older ticket has been closed, replaced with new one. what should i do?( there are two tickets, one closed one open and newly made)
#2
juyeonyoo Sep 28, 2023 @ 1:01am 
also i cannot find" i have a question" menu..
#3
juyeonyoo Sep 28, 2023 @ 1:01am 
Originally posted by Cathulhu:
https://help.steampowered.com/en/wizard/HelpRequests
Is the ticket still open? If yes, DO NOT CLOSE IT!

If the ticket is still present and open, do this instead:

Steam Support --> A Purchase --> Select Baldur's Gate 3 Purchase --> I have a question ...

State your case as elaborate as possible.


seems like my older ticket has been closed, replaced with new one. what should i do?( there are two tickets, one closed one open and newly made)
#4
Cathulhu Sep 28, 2023 @ 1:06am 
Originally posted by juyeonyoo:
also i cannot find" i have a question" menu..
https://i.imgur.com/Yz6YaK1.png
I just checked. Still there.

Open the closed ticket, see if there is an reply by Steam Support regarding as to why they closed it. If there is no reply, then you closed it and eliminated your chance at getting a refund.
#5
juyeonyoo Sep 28, 2023 @ 1:17am 
Originally posted by Cathulhu:
Originally posted by juyeonyoo:
also i cannot find" i have a question" menu..
https://i.imgur.com/Yz6YaK1.png
I just checked. Still there.

Open the closed ticket, see if there is an reply by Steam Support regarding as to why they closed it. If there is no reply, then you closed it and eliminated your chance at getting a refund.


thank you for the helpful reply

i just checked again,and


1. there is no reply from steam, but there is a message from myself saying " no description provided". probably this is why they are not responding to my request( because there is no description)

2. i still cannot find i have a guestion menu. maybe because i already requested refund? i don't know for sure

3. it seems like no one else closed the ticket, because there is no reply from steam. so maybe i should assume that i myself closed it when i made second ticket? i am not sure..


this is so frustrating cuz i already purchased ps5 soley to play this game . spent too much money,even without refund! anyway thank you so much for the comment again
#6
Cathulhu Sep 28, 2023 @ 1:20am 
2. Select PURCHASES, not GAMES on the main Steam Support screen, just like i already told you:
Originally posted by Cathulhu:
Steam Support --> A Purchase --> Select Baldur's Gate 3 Purchase --> I have a question ...

3. Yeah, looks like you closed it. Which is bad. You are now outside the requirements of a refund. You own the game longer than 14 days. Which means Steam Support could simply say no. You can still try to ask using the way i described, but expect a no.
#7
juyeonyoo Sep 28, 2023 @ 1:32am 
Originally posted by Cathulhu:
2. Select PURCHASES, not GAMES on the main Steam Support screen, just like i already told you:
Originally posted by Cathulhu:
Steam Support --> A Purchase --> Select Baldur's Gate 3 Purchase --> I have a question ...

3. Yeah, looks like you closed it. Which is bad. You are now outside the requirements of a refund. You own the game longer than 14 days. Which means Steam Support could simply say no. You can still try to ask using the way i described, but expect a no.


thanks again! I did miss that it is "purchase"menu, not the game. I found "I have a question" and wrote about all of this. it seems like there is not much hope as you said, but at least i can try. thanks a million!! best luck with your kind soul
#8
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Date Posted: Sep 28, 2023 @ 12:53am
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