Help! Bought a game, got charged but didnt get the game!

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Jay Mac & Cheese Jul 24, 2014 @ 8:52am

I bought Garry's Mod and it said that my card was declined but when I check my bank statement, it already charged me $9.99. I just want the game, please help.

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Showing 1-14 of 14 comments

HLCinSC Jul 24, 2014 @ 11:42am

That is your bank holding your funds most likely.. If you go to https://store.steampowered.com/account/ and it is not listed as a completed or pending sale then Steam does not have the funds. Check your bank statement too as it should not be listed as completed but in the pending charges section until your bank sorts it out. Depending on the card's bank issuer the money should be returned to your account in 2-5 business days.

Jay Mac & Cheese Jul 24, 2014 @ 4:40pm

Originally posted by HLCinSC:
That is your bank holding your funds most likely.. If you go to https://store.steampowered.com/account/ and it is not listed as a completed or pending sale then Steam does not have the funds. Check your bank statement too as it should not be listed as completed but in the pending charges section until your bank sorts it out. Depending on the card's bank issuer the money should be returned to your account in 2-5 business days.

when I looked in it listed Garry's Mod saying "failed"

HLCinSC Jul 24, 2014 @ 5:01pm

Originally posted by jmacula29:
Originally posted by HLCinSC:
That is your bank holding your funds most likely.. If you go to https://store.steampowered.com/account/ and it is not listed as a completed or pending sale then Steam does not have the funds. Check your bank statement too as it should not be listed as completed but in the pending charges section until your bank sorts it out. Depending on the card's bank issuer the money should be returned to your account in 2-5 business days.
when I looked in it listed Garry's Mod saying "failed"

Then the purchase did not go through. It should soon disappear from your bank statements pending section and the money returned to the account. If it ends up in the completed section then there is a problem.

Jay Mac & Cheese Jul 24, 2014 @ 5:49pm

Originally posted by HLCinSC:
Originally posted by jmacula29:
when I looked in it listed Garry's Mod saying "failed"
Then the purchase did not go through. It should soon disappear from your bank statements pending section and the money returned to the account. If it ends up in the completed section then there is a problem.

whats the chances of it doing that so

HLCinSC Jul 24, 2014 @ 5:58pm

Doing what being charged completely? I'd say 5% or under, but I base that on annecdotal evidence from other users here as there is no actual way to know the real numbers.

Jay Mac & Cheese Jul 24, 2014 @ 6:04pm

Alright thanks for the help!

HLCinSC Jul 24, 2014 @ 6:31pm

Originally posted by jmacula29:
Alright thanks for the help!

No problem. If it doesn't work out you will have to contact support which may take a couple weeks for them to reply. You may as well go ahead and fill out a support ticket now in case things don't work out right. If the money shows back up in your bank account you can close/cancel your ticket. This way you won't have to wait extra long.

Orson Krennic Jul 24, 2014 @ 6:46pm

Whatever you do, DO NOT do a chargeback. You will get restricted functionality on steam for 9 weeks (maybe 6, I forgot which one it was) And your credit card will no longer be able to be used on steam.

Jay Mac & Cheese Jul 26, 2014 @ 6:52pm

Originally posted by Ericrct:
Whatever you do, DO NOT do a chargeback. You will get restricted functionality on steam for 9 weeks (maybe 6, I forgot which one it was) And your credit card will no longer be able to be used on steam.

what do u mean by chargeback

HLCinSC Jul 26, 2014 @ 7:01pm

Originally posted by jmacula29:
Originally posted by Ericrct:
Whatever you do, DO NOT do a chargeback. You will get restricted functionality on steam for 9 weeks (maybe 6, I forgot which one it was) And your credit card will no longer be able to be used on steam.
what do u mean by chargeback

Your card company can reverse any unauthorized charges that are made if you request so. If you do this for a Steam purchase Steam will suspend your account.

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Jay Mac & Cheese Jul 26, 2014 @ 7:51pm

Originally posted by HLCinSC:
Originally posted by jmacula29:
what do u mean by chargeback
Your card company can reverse any unauthorized charges that are made if you request so. If you do this for a Steam purchase Steam will suspend your account.

so if reineverse it they suspend my acc because im reinversing the money i didnt get the game on?

#11

HLCinSC Jul 26, 2014 @ 7:56pm

In your case this likely won't be an issue as your purchase didn't go through and after your bank updates your account there will not be anything to reverse. The charge back thing is something scammers and thieves do as the buy games and stuff (sometimes with stolen credit cards) then they or the actual card owner reverses the charges in which Steam will remove the game and suspend the account that it was purchased with either temporarily or permanately for repeat or severe offenders.

#12