How do I reset my family account pin number and/or remove someone from it?

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sneaky Jul 23, 2014 @ 6:07pm

I made a family account to share games between my friends and I, but I forgot the PIN number and on my alt account I can't trade/add friends anymore because I'm stuck in family view mode. Please reply/help in any way!

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Showing 1-8 of 8 comments

TirithRR Jul 23, 2014 @ 6:08pm

Contact Steam Support, they are the only ones that can help you.

Satoru Jul 23, 2014 @ 6:34pm

Contact support

Or guess the pin

The latter is likely to be faster

TirithRR Jul 23, 2014 @ 6:39pm

Originally posted by Satoru:
Or guess the pin

The latter is likely to be faster

I never used the Family Pin system. Is there no Brute Force lockout? You can just guess every combination?

sneaky Jul 23, 2014 @ 8:10pm

Originally posted by TirithRR:
Contact Steam Support, they are the only ones that can help you.

i contacted steam support before i came here, and they sent me a message saying it was already answered, and it was to a page here about how to allow people to play my games with the account.
RE: I'm going to send them a reply more specific

Last edited by sneaky; Jul 23, 2014 @ 8:11pm

Vaemer-Riit Jul 24, 2014 @ 6:37am

Ok it seems like you are confusing 2 different systems.

Steam has a parental lock that you can now activate that requires a PIN to deactivate.

Steam Family Sharing is completely separate and has nothing to do with the PIN.

You may want to rephrase your response to clarify that you do not need help with family shareing but instead need to reset the PIN for the parental lock.

Last edited by Vaemer-Riit; Jul 24, 2014 @ 6:38am