My account has been completely stolen

[76561199279095747]

My account got hacked so bad the email and password were changed and the phone number has been removed. How do I open a ticket to get help from a human being that works for steam. Have been running around in circles on the support page and can’t find anything to help me change that and i can’t find a way to open a ticket. PLEASE HELP AM READY TO CRY!

[rawWwRrr]

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Phénomènes Mystiques]

Do not trade until your account is secured.

Take the following steps below to secure your account:

1) Check that the email and phone number on the Steam account are still yours.
2) Scan for malware → https://www.malwarebytes.com
3) Deauthorize all other devices → https://store.steampowered.com/twofactor/manage
4) Revoke the API key (there should be no key) → https://steamcommunity.com/dev/apikey
5) Change passwords from a clean computer.
6) Generate new backup codes for your Mobile App → https://store.steampowered.com/twofactor/manage

Steam does not return inventory items or wallet funds: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433#noreturn

[76561199279095747]

As I stated above I do not have access the email, password, and phone number due to the hacker getting in. I have past cards and past purchases for proof od Identification.
I also have past login information as well. I just need to speak to someone capable of fixing this issue. I have as much patience as they need.

[Phénomènes Mystiques]

Originally posted by Shinra:

As I stated above I do not have access the email, password, and phone number due to the hacker getting in. I have past cards and past purchases for proof od Identification.
I also have past login information as well. I just need to speak to someone capable of fixing this issue. I have as much patience as they need.

There is no "speaking" to anyone from Valve staff. Even if you went to their headquarters they would not buzz you in to speak about this - hence, the only way is through Steam Support tickets.

Now, idk if this would even work, but it may show Valve that you are the actual owner, but it depends if you have your main Steam account's phone number the same as this alt account, would be to enable Steam Guard and send a ticket with your alt and say that it is your phone number as the alt and main share the same exact number to thus prove you are the actual owner.

Idk if this can even be done because Valve staff do not think outside-the-box and are moreso robotic in nature of their processes and responses, but you might get lucky. How to send a ticket for an account that you have zero access to is a tricky situation and one I have no true fix for, but am hoping there is a more direct, or correct, way for account recovery.

→ The usual process would be to click "Help I can't sign in" and then "I don't have account access", or something on that list, when you attempt to log into your main account which will prompt the Steam Valve Support ticket system for that account name.

But if you have an API logger attached to the account, the Support ticket may fail to go through or may be deleted by said phishing API.

Funny thing is that Steam Valve can see logins by phone number on the Guard, but rarely will use common sense to fix account access. The problem is the way Valve has procedures in place to not give them lawsuits - legal self-protection.

[ReBoot]

Originally posted by Shinra:

As I stated above I do not have access the email, password, and phone number due to the hacker getting in. I have past cards and past purchases for proof od Identification.
I also have past login information as well. I just need to speak to someone capable of fixing this issue. I have as much patience as they need.

You are capable of fixing this issue! Jist perform the recovery steps.

[Supafly]

Originally posted by Shinra:

As I stated above I do not have access the email, password, and phone number due to the hacker getting in. I have past cards and past purchases for proof od Identification.
I also have past login information as well. I just need to speak to someone capable of fixing this issue. I have as much patience as they need.

Follow the guide in post #1

If you can't enter details cause they've been changed, you don't remember or have access to them use the I don't have/known this data option or just enter random dskjfhksjdfh to continue

[♥♥tutor♥♥tαrα♥♥]

Originally posted by Shinra:

As I stated above I do not have access the email, password, and phone number due to the hacker getting in. I have past cards and past purchases for proof od Identification.
I also have past login information as well. I just need to speak to someone capable of fixing this issue. I have as much patience as they need.

Step two in the guide gives you a link that lets you search by account name https://help.steampowered.com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1

Go to that link in a browser if you don't want to log out of the Steam client. You need to be not logged into Steam on that browser, or use something like incognito mode.

After that, keep on choosing the option that is like "I no longer have access to that_____"

You just have to navigate through the self-help wizard until you finally get to the Contact-Steam-Support page. Then you will be able to provide your proof of ownership.

[Supafly]

Originally posted by ♥♥tutor♥♥tαrα♥♥:

or use something like incognito mode.

That won't make a difference. Incognito mode doesn't save search history to the browser. Whether you are logged in to an account or not makes no difference

[♥♥tutor♥♥tαrα♥♥]

Originally posted by Supafly:

Originally posted by ♥♥tutor♥♥tαrα♥♥:

or use something like incognito mode.

That won't make a difference. Incognito mode doesn't save search history to the browser. Whether you are logged in to an account or not makes no difference

But it does make a difference.

When I am signed into my Steam account on the Steam Store ( store.steampowered.com ) and use the link https://help.steampowered.com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1 , the support page tells me "It looks like you are currently successfully logged into your Steam account: [account name here]" and there is no place to search by Steam account name.

When I am signed into my Steam account on the Steam Store but open a new incognito window and use that link, I get the option "Enter your account name, email address or phone number" because I am not logged into Steam on the incognito window.

[76561199279095747]

When I follow the steps I get to the point where I say “I no longer have access tot his email” and then it asks for password and I hit “forget password” since the hacker hacked me and i get put back in the loop of the support page. I just need help opening a ticket somewhere.

[Bee🐝]

Originally posted by Shinra:

When I follow the steps I get to the point where I say “I no longer have access tot his email” and then it asks for password and I hit “forget password” since the hacker hacked me and i get put back in the loop of the support page. I just need help opening a ticket somewhere.

You need to be logged out completely for the recovery process to work - if not, you’ll get stuck in a loop.

Also, follow the guide, when you get to the email step, just select “I don’t have” or something similar - scroll down.

[76561199279095747]

Somehow I managed to open a ticket after repeating steps I used last night. THANK YOU TO EVERYONE WHO TRIED TO HELP ME!

[Darkest Angel]

Originally posted by Shinra:

Somehow I managed to open a ticket after repeating steps I used last night. THANK YOU TO EVERYONE WHO TRIED TO HELP ME!

did u mananage to recover back your account ? it happend to me just now someone send me a link saying they gave me a 50 usd gft card and now .. my account is gone i did all the things i need to do to steam support all the email prof and all .. my question is did steam help u recover your account and all of your games ?

[Emma]

If you need help with Account Security or Recovery, please contact Steam Support.

https://help.steampowered.com/en/wizard/HelpWithAccount

I've locked the thread as appealing via those methods is your best route forward.