HELP SOMEONE HAS HACKED MY ACCOUNT AND DELETING MY STEAM SUPPORT MESSAGES

[iamspeed]

earlier today when i was playing a CSGO competitive match once i finished, i got kicked out of my game and my prime matchmaking removed instantly, i instantly started receiving messages saying i have voided codes to steam using thirdparty sites like tradeit and and they need to 'reboot' my account. keeping in mind at this point multiple things got instantly changed such as my profile picture, my name and the description on my profile which u can still see since i have left it there. they said i should trade my csgo items to a friend which i tried to do and when i did they just vanished....gone.

i need some help getting to the bottom of this and would like it to be shared around because despite the fact i have steam guard enabled i think they have access to my account because i can not make a steam support

i had about $700 worth of csgo skins pls help

[iamspeed]

if anyone knows of a direct way to contact steam please help

[Cathulhu]

Hijacked, not hacked. You leaked your account credentials somehow.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds: https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

If you no longer have access to your account, read this:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[iamspeed]

do you know a way i can recover my items?

[iamspeed]

its all a mystery where they went because my trade history says they went to my friend

[Cathulhu]

Originally posted by iamspeed:

do you know a way i can recover my items?

Originally posted by Cathulhu:

Steam does not return inventory items or wallet funds: https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

Originally posted by iamspeed:

its all a mystery where they went because my trade history says they went to my friend

Just because an account has the same profile name and profile picture does not mean it is your friend.

[iamspeed]

i have access to my account and have checked all credentials are mine, i dont understand how someone can access my account when i have steam guard. isnt that what its for?

[Cathulhu]

Steam Guard can not protect you from leaking your credentials, including SteamGuard code.
You are still responsible not to enter your credentials on fake websites or giving them to someone else.

[iamspeed]

i never leaked my steam code, the most i did was used a thirdparty site called tradeit.gg which alot of people use and doesnt want your steamcode

[Cathulhu]

At some point you did.

Originally posted by Cathulhu:

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

[iamspeed]

how does someone just remove your prime matchmaking in csgo or kick you out of a game mid match? it seems more then jsut hijacked

[iamspeed]

and im not stupid enough to hand out my steam code

[Cathulhu]

Feel free to ignore advice and your account insecure. As you are unwilling to listen to reason, i see no reason to waste time with you. Have a nice weekend.

[iamspeed]

mate i get it, but theres nothing left on this account i just care about the items. thanks for the help i guess

[peppermint hollows]

Originally posted by iamspeed:

and im not stupid enough to hand out my steam code

People make mistakes, it doesn't make them stupid. But it's the only way that people can bypass Steam guard. If it there was an actual security flaw or possible hack, you have to understand that this would be huge news, right? It would be all over not just gaming news sites but business and general news sites as well, it's happened anytime a major company's database or user accounts were genuinely hacked into.

When thousands or millions of people's accounts are vulnerable that isn't something that just doesn't get covered. You would know if there was a hack.

It's better to learn from your mistake and be more careful in the future what 3rd party sites you go to. It doesn't exactly seem like a coincidence to me that a lot of people who end up on this forum saying they've had their account stolen eventually admit they've been using a 3rd party site for trading items. Even if the site you went to is actually trustworthy there is very much a possibility you accidentally went to a phishing website posing as the "legit" one. Although it's equally as likely that a site you think is legit, is not.

[iamspeed]

trust me i wasnt trying to hide