Call of Duty: Modern Warfare II: Warzonetm 2.0 Steam Refund is not possible

[Emelya]

Call of Duty: Modern Warfare II: Warzonetm 2.0. Game time: 34 h. 51 min. (34 h. Played in Warzone 2.0). I bought COD Mw two sticks and played 1. 5 hours. I decided to return the money for the game, but the refund is not available for the reason that the clock in WZ 2.0 is taken into account when returning funds. I would like to know if there is an opportunity to return the money for the game.

16 Nov. 2022. Purchased as part of: Call of Duty: Warzone'tm 2. 0. (34 h.)

June 1, 2023. Purchased as part of: Call of Duty: Modern Warfare II. (1.5 h.)

[Dr.Shadowds 🐉]

Refund policy for game:
- Purchase date not older than 14 days.
- Gameplay not longer than 2hrs.

If break either one the automatic system deny you.

If you want to try you luck with support, you go to your purchase history > select the order you want to refund > select "I have questions about this purchase" then explain why you want a refund.

[Emelya]

You understand Warzone 2.0 was downloaded as a separate game and it's free
And I bought Call of Duty MW II as I understood the DLC and I would like to return the money for the purchased goods , but this is not possible for the reason that time is taken into account in the game is Warzone 2.0 . I kind of wrote to tech. support as you wrote, I will wait for a response. In fact, this is a big deception of Steam users who do not know about it, and cunning developers use this loophole and stuff their wallets

[J4MESOX4D]

DLC consumables cannot be refunded in most cases. Things like expansions can be refunded if the base game hasn't been played for more than two hours since the content was bought but if the DLC has any non-refundable consumable elements or explicitly cannot be refunded then there's nothing you can do.

[Emelya]

Anyway it's not right how they act in this way they deceive people and in this situation it's stealing users' money

[cSg|mc-Hotsauce]

Originally posted by Emelya:

Anyway it's not right how they act in this way they deceive people and in this situation it's stealing users' money

The issue is when Activision decided to couple WZ2 with MWII making the play time count towards both titles together.

But since they are separate appIDs, support can see the play time difference between the 2 but only a manual ticket will have a person actually look at it, while the automated system does not.

Do this...

Originally posted by Dr.Shadowds 🐉:

If you want to try you luck with support, you go to your purchase history > select the order you want to refund > select "I have questions about this purchase" then explain why you want a refund.

And don't touch WZ2/DMZ until you get a response.