Games crashing but not finding a crash log

[Jones]

I recently got a new to me PC that has some older hardware (2018-2019) but it seems to run great. I loaded Steam onto it yesterday and downloaded my games. I started to play My Garage and after about 1 minute of gameplay it crashes. I ran Whocrashed and it cannot find a crash log. I tried to play Gas Station Simulator and it to crashed. It seems that all my Steam games are going to do the same. Any idea why there would not be a crash log or could it be that Whocrashed is just missing them? Any help would be appreciated.

[Linus Javelson]

Crash logs are usually located inside Steam's "common" folder, i.e:
C:\Program Files (x86)\Steam\steamapps\common\[game-specific folder here]
Have you manually checked this directory for these logs and found nothing?

Alternatively, you could try running a game that you know will have a readily available crash report. (Considering the fact that every single game seems to crash on you here.)

[Jones]

I believe I did and found nothing but will check again when I get home

[Jones]

Just thinking… could a poor internet connection cause this issue?

[Linus Javelson]

Originally posted by bjones2.0:

Just thinking… could a poor internet connection cause this issue?

No, it seems highly unlikely. These games do not really connect to the internet to work. I guess it'd be worth a shot to try them out in offline mode and see if they start at all.

[Dranak]

Are you aware of windows own event viewer log.

google how to event viewer and why app crash, and i bet you know why i did not link it.

[Jones]

Originally posted by Iceira W10:

Are you aware of windows own event viewer log.

google how to event viewer and why app crash, and i bet you know why i did not link it.

I checked it and it just states that it is an "unknown hang type."

[Jones]

Originally posted by Linus Javelson:

Crash logs are usually located inside Steam's "common" folder, i.e:
C:\Program Files (x86)\Steam\steamapps\common\[game-specific folder here]
Have you manually checked this directory for these logs and found nothing?

Alternatively, you could try running a game that you know will have a readily available crash report. (Considering the fact that every single game seems to crash on you here.)

I did go to the path you stated and no logs at all. I'm going to uninstall and reinstall and see if that helps.

[Jones]

Anybody see anything odd in this Windows Event Log? Very new to Windows so I'm an old guy trying to learn.

Log Name: Application
Source: Application Error
Date: 6/2/2023 6:10:48 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP
Description:
Faulting application name: My Garage.exe, version: 2020.3.2.55559, time stamp: 0x605f8b9f
Faulting module name: atidxx64.dll, version: 31.0.12027.9001, time stamp: 0x6425ffc3
Exception code: 0xc0000005
Fault offset: 0x000000000099c796
Faulting process id: 0xdc0
Faulting application start time: 0x01d995a4b66bbccd
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\My Garage\My Garage.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\atidxx64.dll
Report Id: 9d591434-9d39-48c4-8baf-c547cf5613ab
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-06-02T23:10:48.2553891Z" />
<EventRecordID>567</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-B8AQ2U1</Computer>
<Security />
</System>
<EventData>
<Data>My Garage.exe</Data>
<Data>2020.3.2.55559</Data>
<Data>605f8b9f</Data>
<Data>atidxx64.dll</Data>
<Data>31.0.12027.9001</Data>
<Data>6425ffc3</Data>
<Data>c0000005</Data>
<Data>000000000099c796</Data>
<Data>dc0</Data>
<Data>01d995a4b66bbccd</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\My Garage\My Garage.exe</Data>
<Data>C:\Windows\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\atidxx64.dll</Data>
<Data>9d591434-9d39-48c4-8baf-c547cf5613ab</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Linus Javelson]

Assuming you've made sure Windows is fully updated, I think you should try updating the graphics drivers since the game seems to have a problem with the atidxx64.dll module. If you go here, you should be able to find the latest drivers for your hardware: http://www.amd.com/en/support.

From what I gathered, you could also have a problem with the .NET Framework. In case updating and/or reinstalling the graphics drivers does not solve your problems, you can try using the Microsoft .NET Framework Repair Tool located here: http://www.microsoft.com/en-us/download/details.aspx?id=30135

[Dranak]

above user alredy is on top of this, if you still have issue, dont forget AMD is the support there on ATI driver issue.

[Jones]

Originally posted by Linus Javelson:

Assuming you've made sure Windows is fully updated, I think you should try updating the graphics drivers since the game seems to have a problem with the atidxx64.dll module. If you go here, you should be able to find the latest drivers for your hardware: http://www.amd.com/en/support.

From what I gathered, you could also have a problem with the .NET Framework. In case updating and/or reinstalling the graphics drivers does not solve your problems, you can try using the Microsoft .NET Framework Repair Tool located here: http://www.microsoft.com/en-us/download/details.aspx?id=30135

I did what you suggested and those issues went away but now I am getting a UnityPlayer.dll crash. From searching that seems like a common issue. Its funny though... I can play this same game at work on a junk computer and no issues at all other than 5FPS lol

[Linus Javelson]

Originally posted by bjones2.0:

Originally posted by Linus Javelson:

Assuming you've made sure Windows is fully updated, I think you should try updating the graphics drivers since the game seems to have a problem with the atidxx64.dll module. If you go here, you should be able to find the latest drivers for your hardware: http://www.amd.com/en/support.

From what I gathered, you could also have a problem with the .NET Framework. In case updating and/or reinstalling the graphics drivers does not solve your problems, you can try using the Microsoft .NET Framework Repair Tool located here: http://www.microsoft.com/en-us/download/details.aspx?id=30135

I did what you suggested and those issues went away but now I am getting a UnityPlayer.dll crash. From searching that seems like a common issue. Its funny though... I can play this same game at work on a junk computer and no issues at all other than 5FPS lol

I think you're going to need to provide more information here. Are the error reports telling you there's a general problem with UnityPlayer.dll, or is it just missing? Have you tried using "Verify integrity of game files..."? You do that by right-clicking on the game in the Steam Library, choosing "Properties...", then clicking on "Local Files" in the window that opens; finally, you click "Verify integrity of game files...".

[Jones]

Originally posted by Linus Javelson:

Originally posted by bjones2.0:

I did what you suggested and those issues went away but now I am getting a UnityPlayer.dll crash. From searching that seems like a common issue. Its funny though... I can play this same game at work on a junk computer and no issues at all other than 5FPS lol

I think you're going to need to provide more information here. Are the error reports telling you there's a general problem with UnityPlayer.dll, or is it just missing? Have you tried using "Verify integrity of game files..."? You do that by right-clicking on the game in the Steam Library, choosing "Properties...", then clicking on "Local Files" in the window that opens; finally, you click "Verify integrity of game files...".

This time I was able to play the game about 20 minutes and now I get this crash log. The crash before was saying that the Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\My Garage\UnityPlayer.dll

UnityPlayer.dll is there. On Monday I am going to see what the difference between these files are on my work computer and this one.


Log Name: Application
Source: Application Error
Date: 6/3/2023 8:15:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP
Description:
Faulting application name: My Garage.exe, version: 2020.3.2.55559, time stamp: 0x605f8b9f
Faulting module name: atidxx64.dll, version: 31.0.14037.17019, time stamp: 0x644698b3
Exception code: 0xc0000005
Fault offset: 0x0000000000ae2406
Faulting process id: 0x42c
Faulting application start time: 0x01d9961abc2b59f1
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\My Garage\My Garage.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0391195.inf_amd64_09ef84849323988b\B391209\atidxx64.dll
Report Id: b496ad20-69ff-44d5-b12c-f59e0cc9bc0b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-06-03T13:15:38.7537145Z" />
<EventRecordID>754</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-B8AQ2U1</Computer>
<Security />
</System>
<EventData>
<Data>My Garage.exe</Data>
<Data>2020.3.2.55559</Data>
<Data>605f8b9f</Data>
<Data>atidxx64.dll</Data>
<Data>31.0.14037.17019</Data>
<Data>644698b3</Data>
<Data>c0000005</Data>
<Data>0000000000ae2406</Data>
<Data>42c</Data>
<Data>01d9961abc2b59f1</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\My Garage\My Garage.exe</Data>
<Data>C:\Windows\System32\DriverStore\FileRepository\u0391195.inf_amd64_09ef84849323988b\B391209\atidxx64.dll</Data>
<Data>b496ad20-69ff-44d5-b12c-f59e0cc9bc0b</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Phénomènes Mystiques]

Just run the SFC Scan Tool and see if that fixes anything. Just remember to reboot the PC if it finds corruptions.

[Linus Javelson]

Originally posted by bjones2.0:

Originally posted by Linus Javelson:

I think you're going to need to provide more information here. Are the error reports telling you there's a general problem with UnityPlayer.dll, or is it just missing? Have you tried using "Verify integrity of game files..."? You do that by right-clicking on the game in the Steam Library, choosing "Properties...", then clicking on "Local Files" in the window that opens; finally, you click "Verify integrity of game files...".

This time I was able to play the game about 20 minutes and now I get this crash log. The crash before was saying that the Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\My Garage\UnityPlayer.dll

UnityPlayer.dll is there. On Monday I am going to see what the difference between these files are on my work computer and this one.


Log Name: Application
Source: Application Error
Date: 6/3/2023 8:15:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP
Description:
Faulting application name: My Garage.exe, version: 2020.3.2.55559, time stamp: 0x605f8b9f
Faulting module name: atidxx64.dll, version: 31.0.14037.17019, time stamp: 0x644698b3
Exception code: 0xc0000005
Fault offset: 0x0000000000ae2406
Faulting process id: 0x42c
Faulting application start time: 0x01d9961abc2b59f1
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\My Garage\My Garage.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0391195.inf_amd64_09ef84849323988b\B391209\atidxx64.dll
Report Id: b496ad20-69ff-44d5-b12c-f59e0cc9bc0b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-06-03T13:15:38.7537145Z" />
<EventRecordID>754</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-B8AQ2U1</Computer>
<Security />
</System>
<EventData>
<Data>My Garage.exe</Data>
<Data>2020.3.2.55559</Data>
<Data>605f8b9f</Data>
<Data>atidxx64.dll</Data>
<Data>31.0.14037.17019</Data>
<Data>644698b3</Data>
<Data>c0000005</Data>
<Data>0000000000ae2406</Data>
<Data>42c</Data>
<Data>01d9961abc2b59f1</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\My Garage\My Garage.exe</Data>
<Data>C:\Windows\System32\DriverStore\FileRepository\u0391195.inf_amd64_09ef84849323988b\B391209\atidxx64.dll</Data>
<Data>b496ad20-69ff-44d5-b12c-f59e0cc9bc0b</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

So, is it still having a problem with atidxx64.dll? I thought you said those issues were resolved. In any case, your best bet is probably to just run the System File Checker tool [support.microsoft.com] now. Comparing the same .dll files on two different computers and replacing one with the other will most likely not solve your problem because of different hardware configurations.