*STEAM HELP* refunds

[𝒪𝓇𝒾𝑜𝓃]

So I've tried twice to refund something and the second time, I was really hoping a non-robot would read my thing because I went past 2 hours of play time and asked nicely. (below 9 hours)
Can anybody tell me if steam can refund this if I ask nicely again?

[Wolf Knight]

you submit a manual ticket. select the purchase, then select I have a question

[Silicon Vampire]

Over 4 times the allowed play? Probably not going to happen...

[𝒪𝓇𝒾𝑜𝓃]

what is a manual ticket?

[Wolf Knight]

chezpoof246 の投稿を引用：

what is a manual ticket?

when you use the auto refund system, it only checks for total play time and how long since it was first added to the account. a manual ticket gets looked at by a member of steam support.

[𝒪𝓇𝒾𝑜𝓃]

Aw man. Was really hoping to buy something else.

[Satoru]

8 hours is 4x the refund limit

no you're not getting a refund

[Supafly]

Below 9 but above means 2-7 hours above 2 hour limit. Depending on how much higher and if its within the 2 week limit they may accept it but for that you need submit a a manual request as explained above and hope for a different answer.

[𝒪𝓇𝒾𝑜𝓃]

Wolf Knight の投稿を引用：

chezpoof246 の投稿を引用：

what is a manual ticket?

when you use the auto refund system, it only checks for total play time and how long since it was first added to the account. a manual ticket gets looked at by a member of steam support.

how do i make it non auto refund

[Wolf Knight]

the refund system is not there for you to demo games. if they feel you are abusing it, they can revoke the accounts ability to do refunds.

[Wolf Knight]

chezpoof246 の投稿を引用：

Wolf Knight の投稿を引用：

when you use the auto refund system, it only checks for total play time and how long since it was first added to the account. a manual ticket gets looked at by a member of steam support.

how do i make it non auto refund

Wolf Knight の投稿を引用：

you submit a manual ticket. select the purchase, then select I have a question

[Supafly]

chezpoof246 の投稿を引用：

Wolf Knight の投稿を引用：

when you use the auto refund system, it only checks for total play time and how long since it was first added to the account. a manual ticket gets looked at by a member of steam support.

how do i make it non auto refund

You can't. Your outside the widow. You can try a manual request if you're a little outside the window. And I do mean little not 7 hours above they may grant it. but that is NOT guaranteed and you'll need to be within the 2 weeks since purchase

Go here and fine the game then select it and choose I have a question and explain the issue
https://help.steampowered.com/en/wizard/HelpWithGame

[𝒪𝓇𝒾𝑜𝓃]

its a dlc, plus i don't think it has the option to make it manual

[𝒪𝓇𝒾𝑜𝓃]

i could try though

[Supafly]

chezpoof246 の投稿を引用：

i could try though

If you meet the criteria as stated here
https://store.steampowered.com/steam_refunds

Refunds on Downloadable Content
(Steam store content usable within another game or software application, "DLC")

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

[𝒪𝓇𝒾𝑜𝓃]

so if i played it for 8 hours 40 minutes it would not count as "refundable" by the auto refund system. So i need to know how to make it manual.