Failure Code 15 error.

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Hello everyone, I wanted to create a second manual in English, everything went smoothly with the first one, but when saving the section, the error "failure code 15" appears, I tried restarting Steam, I tried it through the browser version, it still gives an error.
help please

[Strike-Team]

Originally posted by NecroMastery:

Hello everyone, I wanted to create a second manual in English, everything went smoothly with the first one, but when saving the section, the error "failure code 15" appears, I tried restarting Steam, I tried it through the browser version, it still gives an error.
help please

i had the same problem, please wait 24 hours, it's getting better

[Jaunitta 🌸]

Server issues.

[↑↑↓↓←→←→BASelect]

Still doing it even after all this time. I got the first section of my guide done but when trying to get the second section done i get that failure code 15. Glad i copied every thing and put it in note pad so all i lost was the title. Figured this would of been fixed after the 26 when the op made his thread.

[Rotan]

some kinda server issue was my guess, last 3 days have been hit and miss

[Just Chill]

Originally posted by Strike-Team:

i had the same problem, please wait 24 hours, it's getting better

I have the same issue since yesterday.

Opened a Support ticket and accused Valve for blocking my account on purpose. XD
Getting an "ACCESS DENIED" error on my own guide is ridiculous.

Still doesn't work... 

Community Created Artwork for Steam Artwork

By: Just Chill

Valve, what's wrong with it? I try to use the browser now, but it still denies me access to MY OWN ♥♥♥♥♥♥♥ GUIDE! Seriously if you want to hinder me using your platform, then why not giving me a community ban?

Oh and that screen is from my browser, when I try to save the basic guide content.
When I try to edit specific guide sections, I get the Failure Code 15-error regardless if using browser or client.
This one is from my client:

Very funny, Valve! 

Community Created Artwork for Steam Artwork

By: Just Chill

So... I tried everything. I even made 3 different version of this guide, but I always end up with this error, so I cannot save anymore. I even tried to remove all links, but nothing helped.

This platform gets bader and bader.

[Akunamatata]

Yesterday I stumbled upon the same issue for the first time (never happened to me before with 18 guides during 9 years). I opened a ticket with the support, will it help anything?
Could anyone here please tell how it got resolved for them?
Thanks

[Just Chill]

Hey there, I remember you from the FC: Primal hub. :D

It did got solved for me by "doing nothing".
It's apparently an issue with the automated content check system.
When that has a bad, lame day it takes 30 minutes and sometimes even hours for you to get access to your own guides again.
As you need to wait until the content check system is done, before you're allowed to alter your guide again.

Maybe the support can speed things up, but if nothing helps, time should somewhat fix it...



Best recommendation:
Write everything you need for your guide in Notepad then copy it when you are done, instead of adding / correcting stuff directly on the guide in Steam.

[Iceira]

Failure Code 15 error. ( access denied )
https://steamerrors.com/


if windows user update all windows update even them under as extra.

if you are not windows user ask own Linux or Mac steam grp, you need a master in why it dont work in login, you can say i told windows user the MS fix maybe it can help linux master or mac user what thats about and give them a clue. but that dont mean its that issue at all, as i said ask own OS geek master if thats the right word in why you have access denied.


and and other will not debat access denied , ( the term is 100% true and why it dont work )
problem now you need a master to know why it is so.

windows user, the msg is loud and clear update you windows, MS already fix it. if you not already done so, then you might have a new issue , but do make a cxold reboot frist. to be 100% sure.

[Akunamatata]

Originally posted by Just Chill:

Hey there, I remember you from the FC: Primal hub. :D

Hi, it feels good to be remembered. ;)))
Thank you for the quick response!

It did got solved for me by "doing nothing".
It's apparently an issue with the automated content check system.
When that has a bad, lame day it takes 30 minutes and sometimes even hours for you to get access to your own guides again.

Hours?.. It started yesterday and both guides I started to write are still locked for editing (I tried to create a 2nd guide, copied almost all the content from the 1st one that was locked, then the new one got locked with "code 15" as well)...
I've just managed somehow to publish one of the new guides, thinking, maybe with the published guide it will be different, but nope, it is locked for editing too...

[Just Chill]

You are describing the very exact issue I had before. oO
Hence why I refrain from creating new guides. XD

I just hope they get it together. At least you've opened up a support ticket.
Crossing fingers for you.
I did not open up a ticket myself when I had that problem back then, but just made these angry screenshots. ^^

As it somewhat came across to me that this is an issue from Steam and their server environment.


So chances may be good that the problem is resolved tomorrow evening, when they perform their weekly server maintenance.


I am not sure how long it took for me to get it resolved, but I think I waited for around 2 days to delete all the uselessly created copies of that guide and finally being able to set it up.
I've even saved my annoyance in the guide itself:
Link to the Apodosis of the guide.

So for me it was quite the waiting game and very frustrating, but at some point it started to work again. :)

[Akunamatata]

Originally posted by Just Chill:

Best recommendation:
Write everything you need for your guide in Notepad then copy it when you are done, instead of adding / correcting stuff directly on the guide in Steam.

Yeah, I know and that's what I'm doing anyway, especially with guides than have a lot of words, but I need to work with pictures and their layout, and this is possible only on Steam...

[Akunamatata]

Originally posted by Just Chill:

I just hope they get it together. At least you've opened up a support ticket.
Crossing fingers for you.
As it somewhat came across to me that this is an issue from Steam and their server environment.
So chances may be good that the problem is resolved tomorrow evening, when they perform their weekly server maintenance.

Thanks, I hope you're right about weekly server maintenance.
The thing is, it never happened to me before during 9 years with 18 other guides, and it took a really long time to write some of them... Maybe I was just lucky to "miss" all the time periods when this server issue was occurring every time I wrote a guide?..

[Just Chill]

Crossing fingers for you. ;)

Additionally, you've raised a support ticket, so maybe they can speed things up for you either. :)

Originally posted by Akunamatata:

The thing is, it never happened to me before during 9 years with 18 other guides, and it took a really long time to write some of them... Maybe I was just lucky to "miss" all the time periods when this server issue was occurring every time I wrote a guide?..

Well, you take it far better than I did.

I got really mad about this issue. XD

[Akunamatata]

Ha, I think I'm starting to see the pattern of this bug...
I checked my new guide (the unpublished one) and saw that the light-brown message on top (This item is awaiting analysis by our automated content check system. It will be temporarily hidden until we verify that it does not contain harmful content (e.g. links to websites that attempt to steal information') has disappeared...
I tried to edit one section and save the changes, and it let me!
But when I tried to edit and save again, I got code 15, and that warning message on top of the preview screen is there again and stays there all the time... With my other guides it goes away after 10-15 sec, but even if it's there I can save changes to my guide, this message only means the guide is hidden for others while it's displayed on top of it...

[Just Chill]

Weird, it wouldn't have let me save my guide, as long as the content check system is not through it. :O