Reportbot attacks steam account what to do??

[Лебедь]

One person contacted me and decided to trick me into stealing all my skins, of course I understood this and cut off all ties with him, after which he wrote to me that he would throw my account to a raid bot, as you can see from my profile, I am under a report raid, I can’t set a nickname , you can’t go into the inventory and don’t even throw a trade to pick up the skins. I'm desperate because skins for me for a considerable amount.

[cSg|mc-Hotsauce]

All steps...

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (should be empty) https://steamcommunity.com/dev/apikey

[ReBullet]

Scam.

[Jerry]

Here's a few additional words on what happened:

At some point in the past, you have logged into a malicious website with your Steam login. This bot would have rerouted and stolen all your traded items, as you luckily realised. However, it has access to a funny bunch of other stuff too, like changing your name and profile texts, sending spam messages through chat, unfriending your friends, hide games from your library...
Be glad, it's an old version, that can't do market stuff, otherwise your items would be gone still, without any confirmation, and all your wallet funds would have gone to the thief to purchase a 3 Cent trash item.

The steps listed up there are a way to clean out the bot from your account. Do ALL of them.

In the future, do not do Steam logins on other websites. Instead do a browser login on the website of Steam (store.steampowered - bookmark it to avoid copycats). Every website, that needs a Steam login, will recognise this and allow you to confirm your account.
If it still asks for your name and password, it is not a real Steam login.

[Лебедь]

Originally posted by cSg|mc-Hotsauce:

All steps...

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (should be empty) https://steamcommunity.com/dev/apikey

:qr:

I can't do it (Change your password on a secure device) because steam guard gives an error ( invalid credentials supplied)

And this is (Generate new back up codes), since the SMS does not come, the phone number is mine.

[Лебедь]

Originally posted by Jerry:

Here's a few additional words on what happened:

At some point in the past, you have logged into a malicious website with your Steam login. This bot would have rerouted and stolen all your traded items, as you luckily realised. However, it has access to a funny bunch of other stuff too, like changing your name and profile texts, sending spam messages through chat, unfriending your friends, hide games from your library...
Be glad, it's an old version, that can't do market stuff, otherwise your items would be gone still, without any confirmation, and all your wallet funds would have gone to the thief to purchase a 3 Cent trash item.

The steps listed up there are a way to clean out the bot from your account. Do ALL of them.

In the future, do not do Steam logins on other websites. Instead do a browser login on the website of Steam (store.steampowered - bookmark it to avoid copycats). Every website, that needs a Steam login, will recognise this and allow you to confirm your account.
If it still asks for your name and password, it is not a real Steam login.

I can't do it (Change your password on a secure device) because steam guard gives an error ( invalid credentials supplied)

And this is (Generate new back up codes), since the SMS does not come, the phone number is mine.

[Ettanin]

Originally posted by Лебедь:

I can't do it (Change your password on a secure device) because steam guard gives an error ( invalid credentials supplied)

And this is (Generate new back up codes), since the SMS does not come, the phone number is mine.

How To Recover Your Account 

A Guide for Steam

By: Cassidy

This is a step-by-step guide on how to navigate the Steam Support Help page to recover an account that you no longer have access to.

[Лебедь]

Thanks for this? One more question, is there an option to return the stolen skins, I was misled by bots by copying a friend's account when I wanted to throw him items for safety. Or have I lost them forever...

[Ettanin]

Originally posted by Лебедь:

Thanks for this? One more question, is there an option to return the stolen skins, I was misled by bots by copying a friend's account when I wanted to throw him items for safety. Or have I lost them forever...

Nope, they are gone for good. Steam does not undo trade and marketplace transactions. Report the bot for fraud, that's all you can do.

[Ettanin]

https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

Steam Item Restoration Policy

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.

Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.

You can read a more detailed explanation of account security related to trading and the update that expanded account security to the Community Market.

[Лебедь]

Originally posted by Ettanin:

Originally posted by Лебедь:

Thanks for this? One more question, is there an option to return the stolen skins, I was misled by bots by copying a friend's account when I wanted to throw him items for safety. Or have I lost them forever...

Nope, they are gone for good. Steam does not undo trade and marketplace transactions. Report the bot for fraud, that's all you can do.

Ok, thanks for this