Account restriction by mistake

[Irlandez]

Greetings!
Recently I faced the irresponsible behaviour of Steam customer service.

Problems:
1. My game purchases via Steam Wallet for gifts (buying games for main account using second one due to Im selling my csgo skins, that I bought by own money, to buy games) are restricted as Steam thinks Im reselling games what is mistake by obvious proves: account that is gift receiver only 1 and has the SAME email, phone number and logging IP as second one for decade.

2. All my support tickets are being auto-closed without any reply to how can I appeal this mistake decision that applies restriction.

So the question is — Where can I send obvious proves that applied restriction is given by mistake? Emails, phone numbers, ets of special Steam team that can resolve this issue.

[rawWwRrr]

Messaggio originale di Irlandez:

Greetings!
Recently I faced the irresponsible behaviour of Steam customer service.

Problems:
1. My game purchases via Steam Wallet for gifts (buying games for main account using second one due to Im selling my csgo skins, that I bought by own money, to buy games) are restricted as Steam thinks Im reselling games what is mistake by obvious proves: account that is gift receiver only 1 and has the SAME email, phone number and logging IP as second one for decade.

2. All my support tickets are being auto-closed without any reply to how can I appeal this mistake decision that applies restriction.

So the question is — Where can I send obvious proves that applied restriction is given by mistake? Emails, phone numbers, ets of special Steam team that can resolve this issue.

Support already has the proof they require. If you re-read the statement, the keyword is "appears" in that they can't actually tell for sure. They are going to err on the side of caution and just assume that you are. They don't need actual proof one way or the other, just the appearance is enough.

The statement from Support also says that you can still use those Wallet funds for the account that they are on, and you should still be able to gift games with non-Wallet funds. The restriction is narrowed to only Wallet funds to gift games. Nothing else should have changed.

My question to you is: what is preventing you from trading the skins to the other account, then sell the skin from that account and use the Wallet money to buy the game directly with it instead of relying on the gifting system?

[Cathulhu]

Tickets are never closed by Steam Support without a reply. Sounds like you're in the process of getting scammed.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433#noreturn [/quote]

If you no longer have access to your account, read this:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Irlandez]

Messaggio originale di rawWwRrr:

Messaggio originale di Irlandez:

Greetings!
Recently I faced the irresponsible behaviour of Steam customer service.

Problems:
1. My game purchases via Steam Wallet for gifts (buying games for main account using second one due to Im selling my csgo skins, that I bought by own money, to buy games) are restricted as Steam thinks Im reselling games what is mistake by obvious proves: account that is gift receiver only 1 and has the SAME email, phone number and logging IP as second one for decade.

2. All my support tickets are being auto-closed without any reply to how can I appeal this mistake decision that applies restriction.

So the question is — Where can I send obvious proves that applied restriction is given by mistake? Emails, phone numbers, ets of special Steam team that can resolve this issue.

Support already has the proof they require. If you re-read the statement, the keyword is "appears" in that they can't actually tell for sure. They are going to err on the side of caution and just assume that you are. They don't need actual proof one way or the other, just the appearance is enough.

The statement from Support also says that you can still use those Wallet funds for the account that they are on, and you should still be able to gift games with non-Wallet funds. The restriction is narrowed to only Wallet funds to gift games. Nothing else should have changed.

My question to you is: what is preventing you from trading the skins to the other account, then sell the skin from that account and use the Wallet money to buy the game directly with it instead of relying on the gifting system?

Hi there!
Thanks for a wide answer.

Your tip is useful in case I don't received vac ban for csgo a 10 years ago that prevent me from selling items of this game, but still can be an option to buy skins of the other game and sell them from the other account but this flow will charge good commissions.

Just hoped that Steam can actually understand the situation and remove limitations so I would be able to continue buy games in this suitable way, but they just don't care.

[Irlandez]

Messaggio originale di Cathulhu:

Tickets are never closed by Steam Support without a reply. Sounds like you're in the process of getting scammed.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433#noreturn

If you no longer have access to your account, read this:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560 [/quote]

Greetigns!
Thanks for your reply.

I'm pretty sure that my bunch of Steam support tickets are closed by support, as Steam can easily check whether it was closed by customer or support. Here are tickets with this case, so kindly ask you to transfer this data to Steam's supervisor \ head of customer service etc to inspect these, as being ex-head of sales department such behaviour is straight restricted to be used with customer.

Tickets:
HT-57FD-TBNF-38YG
HT-G2KH-5N3W-MDN3
HT-GM5M-MWPH-DXYR
HT-G8F3-TJVW-HTC9
HT-G954-4CPH-9XVD
HT-5B2V-5BN9-F8YQ
HT-G4CJ-GPF8-XPKB

Nevertheless, Steam should have some form with rating its customer support to receive a feedback, isn't it?

[Unn4m3d (♥AUT♥)]

Messaggio originale di Irlandez:

Messaggio originale di Cathulhu:

Tickets are never closed by Steam Support without a reply. Sounds like you're in the process of getting scammed.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433#noreturn

If you no longer have access to your account, read this:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Greetigns!
Thanks for your reply.

I'm pretty sure that my bunch of Steam support tickets are closed by support, as Steam can easily check whether it was closed by customer or support. Here are tickets with this case, so kindly ask you to transfer this data to Steam's supervisor \ head of customer service etc to inspect these, as being ex-head of sales department such behaviour is straight restricted to be used with customer.

Tickets:
HT-57FD-TBNF-38YG
HT-G2KH-5N3W-MDN3
HT-GM5M-MWPH-DXYR
HT-G8F3-TJVW-HTC9
HT-G954-4CPH-9XVD
HT-5B2V-5BN9-F8YQ
HT-G4CJ-GPF8-XPKB

Nevertheless, Steam should have some form with rating its customer support to receive a feedback, isn't it?

He does not work for Steam Support, nobody here does. Nobody here can forward anything.

[Cathulhu]

This is a userforum. No one here can investigate or look into tickets they didn't create themselves.

As i am a user like you, i can not forward that to anyone.

I suspect you're a bit easy going with your trust and got your account compromised this way.

[Irlandez]

Messaggio originale di Cathulhu:

This is a userforum. No one here can investigate or look into tickets they didn't create themselves.

As i am a user like you, i can not forward that to anyone.

I suspect you're a bit easy going with your trust and got your account compromised this way.

So there is no ways to contact high-level Steam supervisor to report the possibility of irresponsible customer service behaviour? As I see, support tickets are viewed by 'bottom' level supports at first.

[Cathulhu]

No, there is no magic hidden shortcut.
Everyone is treated equally.

[d3str0y3r]

and again if all of you support tickets are getting auto-closed then your account is compromised. All support tickets will get a reply even if it is just a copy paste one saying they have nothing more to say on the subject.

[Irlandez]

However, tips regarding Steam security mentioned by Cathulhu was involved. Thanks.

[J4MESOX4D]

Messaggio originale di d3str0y3r:

and again if all of you support tickets are getting auto-closed then your account is compromised. All support tickets will get a reply even if it is just a copy paste one saying they have nothing more to say on the subject.

Tickets will be auto-closed if they are adequately answered and users are even informed when this happens that they will not be given another response on the matter in question. Support seem very strict and ruthless with the purchase restriction in regards to wallet funds and they don't accept appeals or further consideration so I'm guessing they are just closing the tickets rather than the OP being hijacked in this case. It really depends on the initial context that was given.

[ReBoot]

Messaggio originale di Cathulhu:

No, there is no magic hidden shortcut.
Everyone is treated equally.

... and if there was, it would take barely a day for the news to spread, resulting in that magic shortcut being as long as the regular means, if not longer.