my steam got stolen with virus ..

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☣KILLUA☣Kenway☣ Apr 26, 2023 @ 1:34pm

my brother downloaded a virus and i found out that they stole my steam account ...
and they bought two trading cards through out my steam account with a price of 40 usd and they take to their account .. what can i do :? and is it possible to take my money back ?

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Showing 1-14 of 14 comments

Cathulhu Apr 26, 2023 @ 1:35pm

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://steamcommunity.com/dev/apikey

Steam does not return inventory items or wallet funds: https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433#noreturn [/quote]

If you no longer have access to your account, read this:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

☣KILLUA☣Kenway☣ Apr 26, 2023 @ 1:41pm

so i cant get the money back its like my little brother fault from ignorance
and ... i pay his fault back

Cathulhu Apr 26, 2023 @ 1:43pm

You are responsible for the security of your account and all actions on it.
You failed to secure your account properly, now you have to deal with the consequences of your actions.

☣KILLUA☣Kenway☣ Apr 26, 2023 @ 1:52pm

at least tell me how can i make sure my pc is alright now ?>

Cathulhu Apr 26, 2023 @ 1:57pm

I already told you in my first reply. Which you seem to have ignored.

☣KILLUA☣Kenway☣ Apr 26, 2023 @ 2:00pm

nope i didnt but i mean shall i pay to use malwarebytes cause i already paid for avast anti virus

☣KILLUA☣Kenway☣ Apr 26, 2023 @ 2:01pm

and also i noticed the virus before 1 week and itried to remove it and i guess i did but my steam account got hijacked yesterday

Cathulhu Apr 26, 2023 @ 2:28pm

Originally posted by ☣KILLUA☣Kenway☣:
nope i didnt but i mean shall i pay to use malwarebytes cause i already paid for avast anti virus

Malwarebytes is free to use. No need to pay.

☣KILLUA☣Kenway☣ Apr 26, 2023 @ 2:30pm

may i ask you should i check all of my account now like ubisoft and EA and etc >?

Haruspex Apr 26, 2023 @ 3:23pm

Originally posted by ☣KILLUA☣Kenway☣:
at least tell me how can i make sure my pc is alright now ?>

I wouldn't trust that PC at all until you've performed a full reformat and restore of your PC. Wipe the drive. Install your OS, start again from scratch.

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