My Friend account got hacked

[bmw enjoyer]

Greetings dear, my FXViktor account, now renamed cherry blossom by hackers, was hacked this morning. On it I have hours spent playing games and dollars spent on them as well as friends. how can i get it back? Please Help! Sincerely, Viktor

[magicISO Sweden]

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Crazy Tiger]

Relevant info:

Originally posted by Crazy Tiger:

Recover the account, use the guide: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Start here and don't be logged in on any Steam account: https://help.steampowered.com/en/wizard/HelpWithLogin
If Step 1 is not possible, proceed from Step 2. Along the way you can mention you don't have access to the email, phone, etc. Might need to enter a bogus one a few times to get that option.
At the end of the guide you'll make your ticket to Support. They'll tell you what proofs they want, often they ask first things (first email, first key activated on account, first payment method used, etc).

Do read up on phishing, as that's the most likely way to get an account hijacked. Malware is a second.

[Unn4m3d (♥AUT♥)]

Originally posted by DEFUSERO-Vukasin:

Greetings dear, my FXViktor account, now renamed cherry blossom by hackers, was hacked this morning. On it I have hours spent playing games and dollars spent on them as well as friends. how can i get it back? Please Help! Sincerely, Viktor

Follow the steps above. Also: your friends account did NOT get "hacked", it got hijacked because he leaked his account information somewhere. Most likely some Scam site.

And looking at the disturbing amount of Scam sites in your previous names I'd suggest you secure your own account sooner rather than later, or it may get hijacked as well.

Follow these Steps:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the API Key)