MAXWELL Jun 12, 2023 @ 2:21am
Steam change region after purchase failed
my steam region change to HK , i have neve been to Hong Kong..
I tell Steam customer service what happened. They change my region to CN. But im in AR now and use my card to pay.
I bought the game again, but again an unexpected error occurred.My region changed to HK again. And then i tell Steam customer service to change my region back.
After one failure after another , my region change to AR→CN→HK→CN→HK→CN→HK→CN→HK→CN→HK→.....
Im still waiting for Steam customer service's help
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Showing 1-13 of 13 comments
MalikQayum Jun 12, 2023 @ 2:26am 
stop trying to change your accounts regional store.
just purchase your games in china like you were suppose to.

he is so fixated on the region being set back to HK, he wants to make that his point that valve is doing something wrong.

there is a correction in region in place, so it will set you back to CN, but because the distance between HK and CN is almost non existent, it will make an assumption of which region to put your account in, and then correct itself, if that was wrong.

one can not however deny, you are Chinese and most likely if not certainly an account regional changer.
Last edited by MalikQayum; Jun 12, 2023 @ 2:36am
MAXWELL Jun 12, 2023 @ 2:36am 
Originally posted by MalikQayum:
stop trying to change your accounts regional store.
just purchase your games in china like you were suppose to.
I am currently studying in Argentina, why can't I change my region?
MAXWELL Jun 12, 2023 @ 2:38am 
Originally posted by MalikQayum:
stop trying to change your accounts regional store.
just purchase your games in china like you were suppose to.

he is so fixated on the region being set back to HK, he wants to make that his point that valve is doing something wrong.

there is a correction in region in place, so it will set you back to CN, but because the distance between HK and CN is almost non existent, it will make an assumption of which region to put your account in, and then correct itself, if that was wrong.

one can not however deny, you are Chinese and most likely if not certainly an account regional changer.
I can even provide Steam with other documentation such as my school credentials.But they didn't ask me to provide these materials, they just changed my region to HK without permission.
MalikQayum Jun 12, 2023 @ 2:42am 
i forgot steam is an official world wide authority that has access to validate documents, look up id, drivers license all that good stuff.

they are like the valve government of the world.


i gave you an explanation of why HK was set, and why it was later corrected to CN.
Last edited by MalikQayum; Jun 12, 2023 @ 2:43am
MAXWELL Jun 12, 2023 @ 2:46am 
Originally posted by MalikQayum:
i forgot steam is an official world wide authority that has access to validate documents, look up id, drivers license all that good stuff.

they are like the valve government of the world.


i gave you an explanation of why HK was set, and why it was later corrected to CN.
yes,i see, im a chinese and my account is registered in China in 2013.There is no doubt that I am a Chinese.But I've been coming to Argentina with my parents for almost a year.I had already changed the account region to Argentina when I came here.
But now I keep getting unexpected errors when I pay purchase
MalikQayum Jun 12, 2023 @ 2:55am 
i dont really care, what your story is.
your choice of word indicates you are "traveling" between each country.
so perhaps that is your issue.
Ettanin Jun 12, 2023 @ 2:58am 
If you change your country frequently, then the country in which you have PERMANENT residency in counts.
If you have multiple permanent residencies, then the bank's nationality of your payment method (i.e. credit card) counts.

If you permanently live in Argentina, you need to prove it with a real address, i.e. a utility bill in your name AND need a bank account in Argentina. Contact Steam Support and provide them with a proof of residence to rectify the situation.
Last edited by Ettanin; Jun 12, 2023 @ 3:00am
Ducks on Fire Jun 12, 2023 @ 3:16am 
Originally posted by MAXWELL:
Originally posted by MalikQayum:
i forgot steam is an official world wide authority that has access to validate documents, look up id, drivers license all that good stuff.

they are like the valve government of the world.


i gave you an explanation of why HK was set, and why it was later corrected to CN.
yes,i see, im a chinese and my account is registered in China in 2013.There is no doubt that I am a Chinese.But I've been coming to Argentina with my parents for almost a year.I had already changed the account region to Argentina when I came here.
But now I keep getting unexpected errors when I pay purchase
So what? You are trying to take advantage of cheap prices. If you are able to travel to Argentina like that then you have money. You aren't living off of Argentine wages so why are you entitled to the prices there?
MAXWELL Jun 12, 2023 @ 3:34am 
Originally posted by Ducks on Fire:
Originally posted by MAXWELL:
yes,i see, im a chinese and my account is registered in China in 2013.There is no doubt that I am a Chinese.But I've been coming to Argentina with my parents for almost a year.I had already changed the account region to Argentina when I came here.
But now I keep getting unexpected errors when I pay purchase
So what? You are trying to take advantage of cheap prices. If you are able to travel to Argentina like that then you have money. You aren't living off of Argentine wages so why are you entitled to the prices there?
why i can't pay with cheaper price? because im rich?
Lithurge Jun 12, 2023 @ 3:36am 
Originally posted by MAXWELL:
Originally posted by MalikQayum:
stop trying to change your accounts regional store.
just purchase your games in china like you were suppose to.
I am currently studying in Argentina, why can't I change my region?
Because Steam requires a valid payment method from that country e.g. a payment card linked to an Argentinian bank to change the region. If you don't have one of those you can't change the region. This was done because people were abusing regional pricing to get cheap games.
MAXWELL Jun 12, 2023 @ 3:37am 
Originally posted by Ettanin:
If you change your country frequently, then the country in which you have PERMANENT residency in counts.
If you have multiple permanent residencies, then the bank's nationality of your payment method (i.e. credit card) counts.

If you permanently live in Argentina, you need to prove it with a real address, i.e. a utility bill in your name AND need a bank account in Argentina. Contact Steam Support and provide them with a proof of residence to rectify the situation.
I will submit all these materials to Steam later
MAXWELL Jun 12, 2023 @ 3:39am 
Originally posted by Lithurge:
Originally posted by MAXWELL:
I am currently studying in Argentina, why can't I change my region?
Because Steam requires a valid payment method from that country e.g. a payment card linked to an Argentinian bank to change the region. If you don't have one of those you can't change the region. This was done because people were abusing regional pricing to get cheap games.
I can't change the region using my Argentinian bank card
An unexpected error yellow message is displayed
Hennix Jun 12, 2023 @ 5:48am 
you have to wait 90days after changing the region to change region again
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Date Posted: Jun 12, 2023 @ 2:21am
Posts: 13