Steam support email

[INVISIBLE]

I sent a direct email to [e-mail] regarding an issue. How long will it usually take for a response?

[Anonymous Helper]

Until heat death of the universe as there is no e-mail to contact Steam Support. The only way to contact them is thru the ticket system:

https://help.steampowered.com/

[INVISIBLE]

Originally posted by Anonymous Helper:

Until heat death of the universe as there is no e-mail to contact Steam Support. The only way to contact them is thru the ticket system:

https://help.steampowered.com/

How does the ticket system work? I've scrolled literally all over the site and can't find a way to submit a ticket anywhere.

[Cathulhu]

What is the general nature of your issue so we can guide you.

[Dr.Shadowds 🐉]

Originally posted by INVISIBLE:

I sent a direct email to [e-mail] regarding an issue. How long will it usually take for a response?

Maybe by 3023.

Originally posted by Cathulhu:

What is the general nature of your issue so we can guide you.

^this depending on issue, it can be simple answer by the community here, as we're all users here, or it's an account problem which you contact support on such as recovery, purchase issues, account violations, or etc basically just account issue.

[INVISIBLE]

Originally posted by Cathulhu:

What is the general nature of your issue so we can guide you.

Bought a delisted game off G2A (big mistake i know), code was used and so the game key provider has asked me to get confirmation from Steam on when the key was used so they can issue a replacement/refund

[INVISIBLE]

* G 2 A

Originally posted by INVISIBLE:

Originally posted by Cathulhu:

What is the general nature of your issue so we can guide you.

G2A

[Cathulhu]

Which is something Steam Support will not tell you.

That store is filtered for a reason.
They are known to sell stolen goods, goods acquired through fraud and even scamming their customers.

Just like you are getting scammed right now when they gave you a product key that is worthless as it has already been used.
Now they are stalling for time so you can't do a chargeback later on.

Get your money back! NOW!

[MancSoulja]

Originally posted by INVISIBLE:

Originally posted by Cathulhu:

What is the general nature of your issue so we can guide you.

Bought a delisted game off G2A (big mistake i know), code was used and so the game key provider has asked me to get confirmation from Steam on when the key was used so they can issue a replacement/refund

So you got scammed by a known scam site and rather than just charging back via your bank, you're running around for them on a wild goose chase.

You realise you're the consumer right? It's not your responsibility to find out why G2A's keys aren't working.

[Dr.Shadowds 🐉]

Originally posted by INVISIBLE:

Originally posted by Cathulhu:

What is the general nature of your issue so we can guide you.

Bought a delisted game off G2A (big mistake i know), code was used and so the game key provider has asked me to get confirmation from Steam on when the key was used so they can issue a replacement/refund

READ CAREFULLY.

That what scammer does, he trying to distract you from contact G2A support.

Gray market sites that allow individual sellers, and may run into scammers, such as trying send you pirated links to download, used or fake keys.

This what you do on Steam from your desktop, visit your account details, visit the license and products this take you to page where you had redeem/added game licenses, position the page to bottom right of screen now on your desktop open the clock and date page from your task bar on windows should be bottom right of your screen it must show day, now it should show Steam page in background showing your recent games you had redeem/added, and clock in front of it that shows day, month, and time then take screenshot it showing Steam and clock in front of it, because it show proof at least to g2a support when you took screenshot, NOW EDIT the screenshot COVER your login name that shows on the steam license page, do not ever share login name they have no reason to ask for it from you.

Now give screenshot to g2a support themselves, they see it, and they can't deny your refund, or exchange for new key, if they offer refund, do not choose credits, explain very clearly you want it refund back how you paid, and they have do it as well. If they fight you on refund, or refuse to give you a working key for game, you did your part, and can go chargeback on G2A if they refuse to be cooperative. This how you handle gray market, and how you can stand your ground if anything happens with them.

[Lilim]

Originally posted by INVISIBLE:

{removed}

Originally posted by INVISIBLE:

♥♥♥

Please do not bypass the word filter.

We already know this scam site anyway .