How to create a ticket support

[Corsaro]

Hi, I have a little problem, which is not answered by following the guides in the support section. Does anyone know a way to contact or create a ticket with support?

[Lavie]

Hi!
https://help.steampowered.com/en/faqs/view/6F69-0324-B2DB-6E7E

[Corsaro]

Publicado originalmente por Lavie:

Hi!
https://help.steampowered.com/en/faqs/view/6F69-0324-B2DB-6E7E

I know this link, and following the procedure I have no way to contact support. This is because, my problem concerns the activation of a product from a third party but it is already activated by another steam account. Steam says to contact third-party support, which I did, and they tell me to contact the steam support service to let me know when the code was activated, only that following the steam guide of duplicate codes does not make me contact them, what should I do?

[Cathulhu]

Sounds like you bought a product key from an unauthorized reseller aka a scammer and got burned.
You bought a used key.

Steam Support will for obvious data privacy reasons not tell you when a product key was redeemed.
Additionally, Valve can and will not support you with issues you encountered by using any third party seller. Authorized or not.

Get your money back, one way or another.

[J4MESOX4D]

Publicado originalmente por Corsaro:

Publicado originalmente por Lavie:

Hi!
https://help.steampowered.com/en/faqs/view/6F69-0324-B2DB-6E7E

I know this link, and following the procedure I have no way to contact support. This is because, my problem concerns the activation of a product from a third party but it is already activated by another steam account. Steam says to contact third-party support, which I did, and they tell me to contact the steam support service to let me know when the code was activated, only that following the steam guide of duplicate codes does not make me contact them, what should I do?

Support cannot assist with this. If you were given a used code from an external retailer then you have to deal with them.

https://help.steampowered.com/en/faqs/view/0E71-0971-324A-1161#duplicate
If you are sure that you have never registered this key successfully, you will want to contact the retailer where the game was purchased to obtain a new copy of the game.

[Corsaro]

well, First time and last time I buy on instant/gaming

[Cathulhu]

Which is in fact a known unauthorized reseller,

[Corsaro]

Publicado originalmente por Cathulhu:

Which is in fact a known unauthorized reseller,

Instant (coff coff) gaming is a unauthorized reseller?

[Cathulhu]

Yes, they are.

You can find authorized resellers by using for example:
https://isthereanydeal.com

[J4MESOX4D]

Publicado originalmente por Corsaro:

Publicado originalmente por Cathulhu:

Which is in fact a known unauthorized reseller,

Instant (coff coff) gaming is a unauthorized reseller?

Yes, only retailers found here https://isthereanydeal.com/ are authorised retailers. Contact Instant support for a replacement key or a refund. Don't let them fob you off around the houses trying to prove key activation times and all that.

[Corsaro]

Publicado originalmente por J4MESOX4D:

Publicado originalmente por Corsaro:

Instant (coff coff) gaming is a unauthorized reseller?

Yes, only retailers found here https://isthereanydeal.com/ are authorised retailers. Contact Instant support for a replacement key or a refund. Don't let them fob you off around the houses trying to prove key activation times and all that.

I contacted their support, but they told me to write to steam and send them the screenshot of the chat with the activation date of the code. In case, beyond the steam support guides, there is a way to contact them and I try, bad luck they tell me that they can't share this information

[Cathulhu]

Which they know you will not get.
They are buying time. Demand a refund, if that doesn't work, do a chargeback.

Stop wasting your time with that scum.

[J4MESOX4D]

Publicado originalmente por Corsaro:

Publicado originalmente por J4MESOX4D:

Yes, only retailers found here https://isthereanydeal.com/ are authorised retailers. Contact Instant support for a replacement key or a refund. Don't let them fob you off around the houses trying to prove key activation times and all that.

I contacted their support, but they told me to write to steam and send them the screenshot of the chat with the activation date of the code. In case, beyond the steam support guides, there is a way to contact them and I try, bad luck they tell me that they can't share this information

They are fobbing you off and they know it. You'll need to state to them that Support wont provide this and they know this and that you will have no choice but to do a chargeback if you are not issued a replacement key.

Authorised retailers who control their keys with care and don't double-dip against customers - they know when they wholesaled the keys, how long they've been in holding and when they were sold. Scam retailers will buy global keys at the cheapest regional rate and then sell each one ten times over for a fat profit.

[Corsaro]

Now I make you laugh, in the end I managed to talk to Steam support, they gave me the date of when the key was used, I provided the answer to Inst(ant)Gaming support, they provided me with a new code, I'm going to redeem it, it always tells me that it has already been used, they wanted more screenshots to prove it, I made them and in the end without asking for it they told me that they would reimburse me without ifs and buts. LOL