steamwebhelper.exe, a critical Steam component, is not responding.

[Hybrid]

My steam won't start, it just shows a black screen and then crashes. I'm unable to do anything

[BonzoMontreux]

I am having the same issue as well. I've even done a fresh install of steam and nothing is fixed.

[Xankill3r]

Same here. It's happening on my Windows laptop but my Linux desktop is running just fine. I've even reinstalled Steam, updated GPU drivers, etc on the laptop to no avail.

[shayne]

Same

[BonzoMontreux]

Just found a fix for me. As soon as I disabled my antivirus (Bitdefender; and really that should have been the first thing I tried) steam opened up immediately. Hope this helps you guys.

[Strawberry Smoothie]

Same issues! Happened out of the blue, I reinstalled steam twice now. I'm also with bitdefender.

Glad its not just a me thing

[shayne]

Originally posted by BonzoMontreux:

Just found a fix for me. As soon as I disabled my antivirus (Bitdefender; and really that should have been the first thing I tried) steam opened up immediately. Hope this helps you guys.

I am using BitDefender also, but I just found a fix -

open CMD, CD to your Steam install (like C:\Program Files (x86)\Steam), and type

steam.exe -vgui

[BonzoMontreux]

Originally posted by Strawberry Vampire:

Same issues! Happened out of the blue, I reinstalled steam twice now. I'm also with bitdefender.

Glad its not just a me thing

Did you try disabling real time protection? Its in Protection>Antivirus>Advanced>Bitdefender Shield

[Strawberry Smoothie]

I found a fix as well!

Just go into bitdefender, manage all exceptions, and add the steam folder (C:\Program Files (x86)\Steam in my case)

no issues now!

[Strawberry Smoothie]

Originally posted by BonzoMontreux:

Originally posted by Strawberry Vampire:

Same issues! Happened out of the blue, I reinstalled steam twice now. I'm also with bitdefender.

Glad its not just a me thing

Did you try disabling real time protection? Its in Protection>Antivirus>Advanced>Bitdefender Shield

I did the exception, so its still running for me now, just with steam being the exception

[Hybrid]

Yeah, the issue is with bitdefender.
Thank you for your help

[Xankill3r]

Originally posted by BonzoMontreux:

Just found a fix for me. As soon as I disabled my antivirus (Bitdefender; and really that should have been the first thing I tried) steam opened up immediately. Hope this helps you guys.

Adding exception to Bitdefender worked. Thanks a ton!

[ilusfotografica]

Originally posted by Strawberry Vampire:

I found a fix as well!

Just go into bitdefender, manage all exceptions, and add the steam folder (C:\Program Files (x86)\Steam in my case)

no issues now!

It worked for me too, thanks!

[Strawberry Smoothie]

Originally posted by ilusfotografica:

Originally posted by Strawberry Vampire:

I found a fix as well!

Just go into bitdefender, manage all exceptions, and add the steam folder (C:\Program Files (x86)\Steam in my case)

no issues now!

It worked for me too, thanks!

Happy to help!

[Chat]

okay, my brother did get this issue and the problem was with Bitdefender so all work, thanks.

[ShayWulf]

Originally posted by Strawberry Vampire:

Originally posted by BonzoMontreux:

Did you try disabling real time protection? Its in Protection>Antivirus>Advanced>Bitdefender Shield

I did the exception, so its still running for me now, just with steam being the exception

thank you for this :)