I cant login to my account because steam locked it

[Wonka Willie]

I transferred my gfs account to my email address because she forgot all her login stuff so i fixed it for her. But, I wasn't aware that I wasn't allowed two accounts on a single email address, so Steam banned it or locked it out and I can no longer log into her account. I visited the steam support page and nothing helps. Any ideas?

[Joke]

You can have many accounts on the same email address.

What exactly does it say when you try to login?

Edit:

If the account is locked, she will have to do an account recovery, proving that the account is really hers.

This guide will walk you through the process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Wonka Willie]

"Steam doesn't allow duplicate accounts. You cannot create a new account by using the same email id as you would get an error saying “ a steam account already exists with these credentials”. It only let me do it because I transferred the account I think as opposed to creating one probably.
https://osgamers.com/frequently-asked-questions/can-i-have-2-steam-accounts-with-one-email-address#:~:text=Steam%20doesn't%20allow%20duplicate,already%20exists%20with%20these%20credentials%E2%80%9D.

All it says when I try to log into her account is
"Error
Something went wrong while attempting to sign you in. Please try again later."
Logging into my normal account works just fine.

[cSg|mc-Hotsauce]

Using the same email on multiple accounts is not against the rules. I have many alts on 1 email.

Using the same login name can not be done though and that seems to be the issue.

[Wonka Willie]

Originally posted by cSg|mc-Hotsauce:

Using the same email on multiple accounts is not against the rules. I have many alts on 1 email.

Using the same login name can not be done though and that seems to be the issue.

:summercat2023:

Hmm. idek what the problem is then. If it was under investigation or banned would they say that? Or can they just lock the account whenever.

[Muppet among Puppets]

But you try to login with the right login name?
A password manager like keepass is a good way to not forget things. If you can remember one password.

[no154370]

Originally posted by Wonka Willie:

I transferred my gfs account to my email address because she forgot all her login stuff so i fixed it for her. But, I wasn't aware that I wasn't allowed two accounts on a single email address, so Steam banned it or locked it out and I can no longer log into her account. I visited the steam support page and nothing helps. Any ideas?

Hijacking or Sharing Accounts

Do not use Steam accounts which you did not create.

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Account Theft and other Deliberately Deceptive Activity

Any attempt to gain access to someone else's account is considered account theft.

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Account Lock

Account Locks are issued for various reasons related to violations of the Steam Subscriber Agreement. Some locks are intended to freeze an account in its current state until the account's owner contacts Steam Support to resolve the issue, and others are intended as temporary or permanent restrictions applied in response to a violation of Steam's rules. Any account lock's notification message will tell you what's restricted and why.

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Account Suspension

In rare cases, accounts are suspended in order to ensure they can't be accessed. This may be done because the account has been used for illegal activity, or to prevent the account's use until it can be restored to its owner in cases where a lock might not suffice.

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Scamming, Impersonation, or Social Engineering

This includes any type of scam targeting a Steam user over Steam Chat or other systems outside of Steam, or deliberately submitting false information to Steam Support.

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all these above are from here

https://help.steampowered.com/en/faqs/view/4F62-35F9-F395-5C23

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the only way to unlock the Steam Account is through the Actual Original Owner of the Steam Account who is your "girlfriend".

DO NOT ATTEMPT TO RETRIEVE THE SUSPENDED OR LOCKED STEAM ACCOUNT YOURSELF PERSONALLY SINCE YOU ARE NOT THE ORIGINAL OWNER OF THE STEAM ACCOUNT