MY 400$ WALLET STOLEN

[MonkeyMocca]

Someone hacked my account, and purchase a 400$ dota 2 with really nothing on it. It was happened on 9 march, haven't got time to play. While I logged in, my steam wallet all gone, just vanished.

Come someone help me or have a case similiar to mine and able to get the wallet back? this is just ridiculous from steam security..

[ReBoot]

There's hundreds of threads about this very topic. I've seen a new one opening yesterday. Are you seriously asking if others have similar cases while sitting amidst a pool of similar cases?

With that out of the way, money gone. You've failed taking care of your wallet and someone took the money. It's h
The same on Steam as in real life: leave your wallet on a park bench and you'll get it back empty if at all (unless you're in Canada).

[magicISO Sweden]

You must be logged out of all accounts to start the account recovery process.

You don't need access to the email, phone or password currently tied to the hijacked/hacked account for this to work. Just pick the "I do not have access..." or a similar option when asked.

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin

A step by step guide to the recovery process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[magicISO Sweden]

i bet you have login on third party sites or a scam site

[Callahan420]

Your account is compromised.


Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
Stop using shady third party trade sites or clicking suspicious links.

[MonkeyMocca]

ReBoot님이 먼저 게시:

There's hundreds of threads about this very topic. I've seen a new one opening yesterday. Are you seriously asking if others have similar cases while sitting amidst a pool of similar cases?

With that out of the way, money gone. You've failed taking care of your wallet and someone took the money. It's h
The same on Steam as in real life: leave your wallet on a park bench and you'll get it back empty if at all (unless you're in Canada).

Well my friend, there is cops in the real world. This is a digital world, which the track supposed to be clearer than the real world. Thanks for the help anyway, you are so helpful. Can't imagine what I would be without your help.

PS: for a guy who has seen a lot of this in this "pool", you've seem to not have an understanding of the situation, me panicked? need help? you trait person in this community like this boy? failed to take care of my money you said? you on the sidewalk and some car accidently crush on you, what will you say? you can't take care of your life? Your respond is exactly the respond people in need are expected. Dare to talk like that to a person requesting for help. What a show!

[м]

MonkeyMocca님이 먼저 게시:

I just wanna know if someone actually get it back or what steam did, never use this community, does not familiar with its UI.

Well, sadly steam doesn't restore items anymore.
They used to do this a while ago, but people abused this to "dublicate" items.

All you can do now is the steps that Callahan420 posted.

[Unn4m3d (♥AUT♥)]

MonkeyMocca님이 먼저 게시:

I certainly do not need you here to rub salt on my wound, after losing 400$ unwillingly, hacked by someone, and he decide to sell something and my account buys it using my wallet.

You did NOT get hacked. Stop using that excuse.

You didn't secure your account properly, most likely giving out your account information on some scam site, as is the case 99% of the time.
This is on you.

[J4MESOX4D]

MonkeyMocca님이 먼저 게시:

ReBoot님이 먼저 게시:

This isn't aggressve, this is neutral. There's a difference between not babying someone and being aggressive. As for "talking to a human person", you've omitted
In case you don't know you're talking to a human, you are. When it comes to dealing with human mistakes as humans, going the dry route, that is consciously assessing the mistake first & foremost, saves a lot of nerves. First, solve problem to the best extent possible, then mourn. ... or don't mourn, what happened, already happened, ain't no mourning gonna change that. Accepting it as a learning experience, now that yields long-term contentment!

... which is, ultimately, the most human goal imaginable.

For those who say I was log in on third party, yes I did. On dotabuff, for a freaking long time. Never have I ever have issue with it.

And now you do. 3rd party sites like that phish credentials to shadow-hijack accounts and the using the API key they add to your account, they can sit idle and strike when the payoff was best. Clearly they decided that the $400 you had stored was an appropriate time to make their move.

If you give away your house keys and don't change the locks, you can't be too surprised down the line if you are burgled. Thieves are not going to strike the moment they have your keys - they will play the waiting game i.e when you are away or have attractive goods. Same applies here - you gave away your account credentials, didn't secure and the hijackers sat and waited to strike.

[Maria]

Dotabuff is safe lol. Whatever hit OP, that can't be dotabuff. Perhaps a malware, or logging in in a drunken state to steam through phising websites at 2 am.

[ReBoot]

Maria님이 먼저 게시:

Dotabuff is safe lol. Whatever hit OP, that can't be dotabuff. Perhaps a malware, or logging in in a drunken state to steam through phising websites at 2 am.

... or a phishing site, masquerading as this (let's go with) safe site.

[MonkeyMocca]

Sure, pretty much all you said must be true. Reading something online must be the answer and it must be correct and the absolute truth, right?. This wasn't my first time I put some amount on steam wallet for over 10 years, I've put even more than 400$ dollar.

Jackass that say I did something, well I didn't. I pretty much never open any source of sites, have norton pro which I pay yearly. Maybe for you the "pros" in this forum, my case just some ordinary unlike any other, but in my end. There is zero thing I did with this pc but gaming, this is just a game pc, not even a work pc.

Perhaps even this true, then well. I will purchase and flush out my all of my steam wallet to games I will not even gonna play, in that sense, well thats just the same as my money taken from me. I will no longer reply this and take this as resolve, and also never put money on steam wallet ever again.

[J4MESOX4D]

MonkeyMocca님이 먼저 게시:

Sure, pretty much all you said must be true. Reading something online must be the answer and it must be correct and the absolute truth, right?. This wasn't my first time I put some amount on steam wallet for over 10 years, I've put even more than 400$ dollar.

Jackass that say I did something, well I didn't. I pretty much never open any source of sites, have norton pro which I pay yearly. Maybe for you the "pros" in this forum, my case just some ordinary unlike any other, but in my end. There is zero thing I did with this pc but gaming, this is just a game pc, not even a work pc.

Perhaps even this true, then well. I will purchase and flush out my all of my steam wallet to games I will not even gonna play, in that sense, well thats just the same as my money taken from me. I will no longer reply this and take this as resolve, and also never put money on steam wallet ever again.

The only way to get into a Steam account is with 3 credentials including a live auth code. So either you allowed these to be phished by a capture-login on a 3rd party site, OR someone was able to guess your login name, password and a lottery jackpot-shot live code which alone would be bordering on a miracle. Now which sounds more likely?

We see about 30-40 of these every day on here on top of thousands of incidents in the last few years and the overwhelming majority of users hold their hands up and recognise where they went wrong.

If you don't acknowledge and learn from this then you never will and it'll just happen again. The fact you are passing the buck just displays a sheer lack of understanding of this common and simple scenario.

[peppermint hollows]

Here's the thing, OP: If someone had the ability to "hack" into Steam accounts, that would mean there is a huge security flaw in Steam that isn't just users not being careful enough with their account, and they wouldn't go after some random person's account for only 400 dollars. 400 dollars might sound like a lot but there would be much, much more money than that to steal if accounts could just be hacked so easily.

For whatever reason a lot of people are unwilling to admit that they might have fallen for a scam or installed something they shouldn't have or were some other way socially engineered. If you don't want to spend money on Steam anymore, then go ahead. Valve doesn't really care because losing a single customer won't affect them, and nobody in the community will help you any further even though they've given you all the advice and steps there are to follow to better protect your account.

[JohnMars78]

Keep going, OP. You're between the 2nd and 3rd of the 5 stages. Heal thyself.

[KalGimpa]

MonkeyMocca님이 먼저 게시:

Sure, pretty much all you said must be true. Reading something online must be the answer and it must be correct and the absolute truth, right?. This wasn't my first time I put some amount on steam wallet for over 10 years, I've put even more than 400$ dollar.

Jackass that say I did something, well I didn't. I pretty much never open any source of sites, have norton pro which I pay yearly. Maybe for you the "pros" in this forum, my case just some ordinary unlike any other, but in my end. There is zero thing I did with this pc but gaming, this is just a game pc, not even a work pc.

Perhaps even this true, then well. I will purchase and flush out my all of my steam wallet to games I will not even gonna play, in that sense, well thats just the same as my money taken from me. I will no longer reply this and take this as resolve, and also never put money on steam wallet ever again.

i get that you are angry it happened, and i am sorry it did, but as others have said, it is more than likely you were phished.

it is possible to have a virus on your computer, but phishing is the number one way that people are losing their accounts

either way, it is not steam/valve that has been compromised

have you done the things listed earlier and cleaned your account?