[Update]How do I recover a steam account that i no longer have the email for since 2012

[OrangeSalt]

Edit: I got a response from steam support on providing proof of ownership how ever to do so I would need a screenshot of a purchase made on the account from the PayPal account used with the invoice id, But unfortunately PayPal only keeps electronic records for 7 years and so does the bank the account was connected to, so I'm just out of luck as I have no records from 13 years ago to provide proof of ownership. Big thank you to Cris at steam support for even taking time to look at my ticket.

[rawWwRrr]

Steam Support will need to know the account/login name that you're wanting to recover. Without the account name, they won't bother to try. Library contents and/or inventory is not privileged information. If you could gain control of an account with just that information, we'd all be getting our accounts hijacked.

If you know what the email address is on the account, you can have the recovery process search accounts for that email address. You don't necessarily need to have access to the email account. That should at least help start the recovery process and help you get a ticket created.

Support will most likely respond to the ticket asking for other evidence that you are actually the account's owner.

[OrangeSalt]

Originally posted by rawWwRrr:

Steam Support will need to know the account/login name that you're wanting to recover. Without the account name, they won't bother to try. Library contents and/or inventory is not privileged information. If you could gain control of an account with just that information, we'd all be getting our accounts hijacked.

If you know what the email address is on the account, you can have the recovery process search accounts for that email address. You don't necessarily need to have access to the email account. That should at least help start the recovery process and help you get a ticket created.

Support will most likely respond to the ticket asking for other evidence that you are actually the account's owner.

I do still have the Card info used to purchase the games on the account I saw something in support about using it to provide proof of ownership I guess what I'm really asking is how should I go about opening a ticket with support should I use my current account to open a account recovery ticket or is there another way guess I'm more lost on getting a ticket opened correctly.

[OrangeSalt]

If anyone ask this account was not made with someone else's info the account was made using at the time my email(this was 2010 I was 7 years old at the time and the email is no longer in use) and name how ever I still know the card info and the billing address info. i've seen a few threads where people ask if the account was made by someone else using the account creators info.

[Anonymous Helper]

How To Recover Your Account 

A Guide for Steam

By: 🜂∴🜏 Cassie

This is a step-by-step guide on how to navigate the Steam Support Help page to recover an account that you no longer have access to.

[.]

have u got it?

[Dr.Shadowds 🐉]

Support can't help you if you have no idea what your account login name, they need that info before getting started for asking questions for proof of ownership.

Anyone can see someone library, and use that info so that doesn't help anyone, that why support need info to pin point account without having to dig into over billion accounts.

Now idk what your deal with said email, if it an ISP email that no longer use they cut you off from it, or free service email where you didn't use it for years, and they closed it on you, or such. My advice for you is to have 2 or 3 emails, one for all your important stuff like bank, gov worker, game service you buy your game on, or whatever that important to you, and other emails is basically junk email for basically like twitter, facebook, sites you don't trust, or whatever that not important to you really basically this way you know which email to jump into and don't have to worry as much. I would suggest not using ISP emails as if you choose to switch ISP, you don't want to get caught up in a problem, that why ideal to use something like outlook, gmail, or something that give you year or two that you have to login once every so, which is easy to do as only need to login once and resets the counter from that time you login.

[Dr.Shadowds 🐉]

Originally posted by MooN:

Originally posted by Dr.Shadowds 🐉:

Support can't help you if you have no idea what your account login name, they need that info before getting started for asking questions for proof of ownership.

I have an account w/c is forgotten and i only see it again in my friends friendlist. I forgot the account name 10years ago. But i do remember my email that's tied to it. I sent a ticket and tbh im not expecting steam to reply because im just taking a shot on it, all i did was send my email, and steam 64 id, after 1 day they reset my old account send me the account name and a new password and they also updated my email. So if you do remember your email and you forgot your accout name. They will still help you AS LONG AS YOU REMEMBER THE EMAIL THAT'S TIED TO YOUR OLD ACCOUNT.

I just assume worse case where OP don't know either email or login name, if OP had tried to search for it in the 1st place using email as that the 1st thing it askes you is enter in email, or phone number in the 1st part to searching for said account's using it, otherwise have to rely on figure out what login name at that point.

But yes along email, or phone number remains on the account you can find said account when doing the recovery process before getting to form to fill out for support, but if happen to no longer have email / phone number on account, or don't remember any of it any longer then you're basically SOL until you remember something to finding it in the 1st place, that the only way gonna find out.