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I would suggest to do the refund quickly as they have a time, limit on it.
If you are indeed outside the policy, a manual ticket will be required. In that case, find the purchase, choose the "I have a question about this purchase" option and explain politely. If they still say "no", that's final.
If you do a chargeback, your account will get restricted (usually for a month or so) and that payment method banned.
https://store.steampowered.com/steam_refunds
A chargeback will result in an account lock.
I never found out because I've only played as a free player doing strikes and crap when I felt like it. I had no clue they removed content/items, and started to put strikes behind a pay wall. Had I known that I wouldn't have bought all the DLC in the first place.