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If you are trying to use wallet funds to purchase the game gift, contact support and ask them to look into the gifting flag on your account.
Wait on their response.
Or just use an external payment method to purchase the game gift.
That's @Nightmare; you do not need to respond Hotsauce.
Each account is different and not everyone will get the same response. So, asking for what happened may not matter in your case.
I was asking Nightmare. You are extremely unhelpful and narcissistic and I am not conversing with you further.
I gave you all the information regarding the gifting flag. It isn't my fault you don't want to contact support, who are the only ones that can look into it.