Game i bought has a trojan virus.

[Segert]

A game a bought a while ago. Called Palais de Reine has a trojan virus when you install. And it will be blocked by antivirus. It seems everyone has this problem with this game here are the discussions about this game:
https://steamcommunity.com/app/1023700/discussions/

I reported the game for being a virus a while ago. What do i see today. It is on sale... wtf.. It has a virus and still being sold? How is that allowed by steam?

Heck i want my money back for a game i cant play because it has a trojan virus. I just reported it again. So did others. But steam dont seem to react.
https://store.steampowered.com/app/1023700/Palais_de_Reine/

[Crazy Tiger]

Try a manual ticket. Find the purchase here: https://help.steampowered.com/en/wizard/HelpWithPurchase. Open the purchase, choose the "I have a question about this purchase" option and explain politely.

[MoonC A T]

Is this an actual virus or just a false positive that a few games trigger?

[Faedrill]

Maybe Steam didnt react because the game dont has a Virus/Trojan and this is a false positive.
Dont blindly trust a antivirus. Did you check if its really a Virus or do you just belive your AV?
You really think your Antivirus program (windows defender) is better then whatever Valve use and the people who check it?

The game has a Very Positiv rating with 94 Positive and 16 negativ Reviews. But sure everyone has that problem.

Ask for a refund if you want one.

[Mailer]

Originally posted by MoonC A T:

Is this an actual virus or just a false positive that a few games trigger?

Seems rather unlikely for it to be a trojan, considering there has been no changes made to the content depots in 2 years: https://steamdb.info/sub/339951/depots/

It's still possible that some recent changes made to an operating system like Windows has suddenly offended it towards the executable for some reason.

Someone could submit the exe to VirusTotal for a quick check but even then you can't be 100% sure if it is a malicious file or not, by solely relying on VirusTotal saying so.

[davidb11]

Yeah. THis is clearly a false positive.
Very obvious.

[Segert]

Originally posted by Faedrill:

Maybe Steam didnt react because the game dont has a Virus/Trojan and this is a false positive.
Dont blindly trust a antivirus. Did you check if its really a Virus or do you just belive your AV?
You really think your Antivirus program (windows defender) is better then whatever Valve use and the people who check it?

The game has a Very Positiv rating with 94 Positive and 16 negativ Reviews. But sure everyone has that problem.

Ask for a refund if you want one.

i checked and it was a trojan(according to windows defender). Also use normal defender. Weird that this game out of 100s i own. is the only one with a false positive. No other game in my library has this.

Also check the discussions like everyone that still tries to play this. Has this problem. The maker updated it a while ago. And since then it has that trojan. Before it ran fine. I even played it for a bit.

[Segert]

Originally posted by UberFiend:

Ask yourself what AV & your problems will be solved.

No idea what this is ? Could you explain more?

[Lithurge]

Originally posted by Segert:

i checked and it was a trojan(according to windows defender). Also use normal defender. Weird that this game out of 100s i own. is the only one with a false positive. No other game in my library has this.

.

It's not odd at all, it happens sometimes that a game will randomly trigger overly sensitive heuristics. Your AV has made a best guess this could be a virus because it thinks it shares characteristics it's seen in viruses before.

I had this happen with Dragon Age Inquisition, worked fine pre-dlc, after I finally got round to buying and installing them it decided the exe file might be a virus and blocked it.

Upload the exe file to Virustotal.com that will check it against multiple virus scanners, which will tell you it's ok.

[SilverPigtail]

Seems like a false positive from your AV. Happens sometimes with a few games. Try sending a ticket to the support and checking again.

[Peppermint]

Originally posted by Segert:

Originally posted by Faedrill:

Maybe Steam didnt react because the game dont has a Virus/Trojan and this is a false positive.
Dont blindly trust a antivirus. Did you check if its really a Virus or do you just belive your AV?
You really think your Antivirus program (windows defender) is better then whatever Valve use and the people who check it?

The game has a Very Positiv rating with 94 Positive and 16 negativ Reviews. But sure everyone has that problem.

Ask for a refund if you want one.

i checked and it was a trojan(according to windows defender). Also use normal defender. Weird that this game out of 100s i own. is the only one with a false positive. No other game in my library has this.

Also check the discussions like everyone that still tries to play this. Has this problem. The maker updated it a while ago. And since then it has that trojan. Before it ran fine. I even played it for a bit.

Windows Defender also tagged my entire Proton folder as trojans. It's far from perfect.

[Ogami]

If i deleted everything a zealous anti virus programs tagged as " probably trojan" half my system would no longer work.
Always take a good look at the virus scan result. ONLY if the program says its a specific trojan with a known name and number and can be looked up in malware/trojan databases would i pay any head to the warning.
Generic " this file has been flagged for possible suspicious activity" or such nonsense is usually a false flag by over strict security settings that aggressively tag any file or program that exhibits even a small characteristic of typical malware/trojans like accessing certain parts of your memory or system files, something many games do to collect data.

[davidb11]

Yep. This is 100% a false positive.
Makes no sense to claim it's a real virus.
It's impossible to get a virus from a Steam game.

[RiO]

Originally posted by davidb11:

It's impossible to get a virus from a Steam game.

I definitely wouldn't speak in absolutes like that on this particular topic.

[Cathulhu]

Impossible? No.
Very unlikely? Yes.

[davidb11]

There are literally two different checks against EVERY single Anti-Virus ever for a game on Steam when it is first added to Steam!
AGHHH.
From both Valve itself, and the file hosting service for files Steam uses.

Good grief.
The odds of someone sneaking in a virus is so TINY it's not even possible to claim it makes sense to bring up!
OOOF.
THis is well documented!