money from account disappeared on steam wallet no money

[Prox]

hello i topped up my steam wallet for 50 euros from my bank account the money disappeared and the steam wallet was not topped up. Please help

[Cathulhu]

https://help.steampowered.com/wizard/HelpWithPurchase
Was the transaction successful? What does Steam say?

[Prox]

yes, the transaction was successful, I confirmed the transaction, the money disappeared and the steam wallet was not credited

[Prox]

Oh sorry now I clicked on this link in this link it says "This transaction could not be completed because Steam could not accept payment from your payment provider.

If you see a charge for this transaction on your bank statement, it will be removed once your payment provider has settled your transactions. Steam has not accepted funds for this purchase

[Cathulhu]

Indeed, it helps to actually read the information provided by Valve.

[أنا لا أفهم ما تقص]

If it asks for this, it means that you don't have enough funds or that you have a limit for paying online.

With such a problem, it is better to support contact the bank where you received your card.