STEAM HAS DELETED MY ACCOUNT

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HITMAN 15/fev./2023 às 1:45

13.02.2023
Around 9pm I decide to sit down and play games. Turns out I'm logged out of my account on my computer and on my phone + can't log in. I thought maybe I forgot my password so I tried changing it. After many attempts, a message popped up on the steam website that no such account exists. I searched the internet and 0 messages as to what could have happened. I found one forum where a couple of people have the exact same problem. I had about 100 games on my account (including the new COD, FIFA 23, Forza Horizon 5) in which I invested my own money. I have tried contacting Steam support however they are not responding. My 8 year old account has simply disappeared. I have proof of game purchases, even messages about games that are on discount come to my email. I don't know what to do to get this account back. I feel robbed not only of my money but also of my time.

If anyone has an idea what I could do, please help.

The message was written from my brother's account, regards.

PS. If you try to search for my account to add it as a friend you will find it, but when you try to enter the profile it shows that there is no such account.

Última edição por HITMAN; 15/fev./2023 às 3:53

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Exibindo comentários 1–15 de 49

OPA 15/fev./2023 às 1:51

Account Recovery

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Última edição por OPA; 15/fev./2023 às 1:57

HITMAN 15/fev./2023 às 1:55

Escrito originalmente por OPA:
Account Recovery

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Thanks to you for this tutorial but my account was not stolen just deleted or disabled by steam.

Nx Machina 15/fev./2023 às 1:56

Valve does not auto-delete accounts as you literally have to request it. Secondly you have 30 days to change your mind after making the request.

Follow either:

https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE

or: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Cathulhu 15/fev./2023 às 1:56

Then you should have received an email regarding such an action.
Account suspensions and especially terminations are not something Valve takes lightly.

OPA 15/fev./2023 às 1:57

Please take your account name out of this public forum.

Última edição por OPA; 15/fev./2023 às 1:58

Supafly 15/fev./2023 às 1:57

Escrito originalmente por HITMAN:
13.02.2023

PS. If you try to search for my account to add it as a friend you will find it, but when you try to enter the profile it shows that there is no such account.
Account name: capla hellca♥e.org

Which means we can find it by searching for a profile name and that is NOT what your account/username is. Only you and Steam should know that. It is NOT public information

Check your emails and anything else that may have your username/accountname and recover your account using the guide above

Escrito originalmente por HITMAN:
13.02.2023
I had about 100 games on my account (including the new COD, FIFA 23, Forza Horizon 5) in which I invested my own money.

One would think you had invested your own money on your account

HITMAN 15/fev./2023 às 2:00

Escrito originalmente por Nx Machina:
Valve does not auto-delete accounts as you literally have to request it. Secondly you have 30 days to change your mind after making the request.

Follow either:

https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE

or: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

My account was not stolen, just deleted or disabled by steam. You can find it by trying to add to friends but when you want to see the profile it says there is no such account.

Última edição por HITMAN; 15/fev./2023 às 2:01

Nx Machina 15/fev./2023 às 2:02

Escrito originalmente por HITMAN:
My account was not stolen, just deleted or disabled by steam. You can find it by trying to add to friends but when you want to see the profile it says there is no such account.
Try typing: capla hellca♥e.org (instead of the heart "s")

I repeat:

Escrito originalmente por Nx Machina:
Valve does not auto-delete accounts as you literally have to request it.

Secondly here is the FAQ regarding account deletion:

https://help.steampowered.com/en/faqs/view/21A6-7C93-6CFE-100B

Última edição por Nx Machina; 15/fev./2023 às 2:05

HITMAN 15/fev./2023 às 2:04

This is just a profile name, my account name is safe. I have not received any message on the email.

HITMAN 15/fev./2023 às 2:10

Escrito originalmente por Nx Machina:
Escrito originalmente por HITMAN:
My account was not stolen, just deleted or disabled by steam. You can find it by trying to add to friends but when you want to see the profile it says there is no such account.
Try typing: capla hellca♥e.org (instead of the heart "s")

I repeat:

Escrito originalmente por Nx Machina:
Valve does not auto-delete accounts as you literally have to request it.

Secondly here is the FAQ regarding account deletion:

https://help.steampowered.com/en/faqs/view/21A6-7C93-6CFE-100B

Strange that 10 other people have the same problem. I haven't logged in to any sites, I haven't given my account passwords to anyone. It just disappeared without any information

#10

HITMAN 15/fev./2023 às 2:13

When I try to retrieve an account I type in the name of the account and a message pops up saying that such an account does not exist. Somehow on my phone I am kind of on the account but I am not logged in, I can only see the game library nothing else I can do.

Última edição por HITMAN; 15/fev./2023 às 2:13

#11