HITMAN Feb 15, 2023 @ 1:45am
STEAM HAS DELETED MY ACCOUNT
13.02.2023
Around 9pm I decide to sit down and play games. Turns out I'm logged out of my account on my computer and on my phone + can't log in. I thought maybe I forgot my password so I tried changing it. After many attempts, a message popped up on the steam website that no such account exists. I searched the internet and 0 messages as to what could have happened. I found one forum where a couple of people have the exact same problem. I had about 100 games on my account (including the new COD, FIFA 23, Forza Horizon 5) in which I invested my own money. I have tried contacting Steam support however they are not responding. My 8 year old account has simply disappeared. I have proof of game purchases, even messages about games that are on discount come to my email. I don't know what to do to get this account back. I feel robbed not only of my money but also of my time.

If anyone has an idea what I could do, please help.

The message was written from my brother's account, regards.

PS. If you try to search for my account to add it as a friend you will find it, but when you try to enter the profile it shows that there is no such account.
Last edited by HITMAN; Feb 15, 2023 @ 3:53am
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Showing 1-15 of 49 comments
OPA Feb 15, 2023 @ 1:51am 
Account Recovery

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560



Last edited by OPA; Feb 15, 2023 @ 1:57am
HITMAN Feb 15, 2023 @ 1:55am 
Originally posted by OPA:
Account Recovery

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Thanks to you for this tutorial but my account was not stolen just deleted or disabled by steam.
Nx Machina Feb 15, 2023 @ 1:56am 
Valve does not auto-delete accounts as you literally have to request it. Secondly you have 30 days to change your mind after making the request.

Follow either:

https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE

or: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Cathulhu Feb 15, 2023 @ 1:56am 
Then you should have received an email regarding such an action.
Account suspensions and especially terminations are not something Valve takes lightly.
OPA Feb 15, 2023 @ 1:57am 
Please take your account name out of this public forum.
Last edited by OPA; Feb 15, 2023 @ 1:58am
Supafly Feb 15, 2023 @ 1:57am 
Originally posted by HITMAN:
13.02.2023

PS. If you try to search for my account to add it as a friend you will find it, but when you try to enter the profile it shows that there is no such account.
Account name: capla hellca♥e.org

Which means we can find it by searching for a profile name and that is NOT what your account/username is. Only you and Steam should know that. It is NOT public information

Check your emails and anything else that may have your username/accountname and recover your account using the guide above

Originally posted by HITMAN:
13.02.2023
I had about 100 games on my account (including the new COD, FIFA 23, Forza Horizon 5) in which I invested my own money.

One would think you had invested your own money on your account
HITMAN Feb 15, 2023 @ 2:00am 
Originally posted by Nx Machina:
Valve does not auto-delete accounts as you literally have to request it. Secondly you have 30 days to change your mind after making the request.

Follow either:

https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE

or: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

My account was not stolen, just deleted or disabled by steam. You can find it by trying to add to friends but when you want to see the profile it says there is no such account.
Last edited by HITMAN; Feb 15, 2023 @ 2:01am
Nx Machina Feb 15, 2023 @ 2:02am 
Originally posted by HITMAN:
My account was not stolen, just deleted or disabled by steam. You can find it by trying to add to friends but when you want to see the profile it says there is no such account.
Try typing: capla hellca♥e.org (instead of the heart "s")

I repeat:

Originally posted by Nx Machina:
Valve does not auto-delete accounts as you literally have to request it.


Secondly here is the FAQ regarding account deletion:

https://help.steampowered.com/en/faqs/view/21A6-7C93-6CFE-100B
Last edited by Nx Machina; Feb 15, 2023 @ 2:05am
HITMAN Feb 15, 2023 @ 2:04am 
This is just a profile name, my account name is safe. I have not received any message on the email.
HITMAN Feb 15, 2023 @ 2:10am 
Originally posted by Nx Machina:
Originally posted by HITMAN:
My account was not stolen, just deleted or disabled by steam. You can find it by trying to add to friends but when you want to see the profile it says there is no such account.
Try typing: capla hellca♥e.org (instead of the heart "s")

I repeat:

Originally posted by Nx Machina:
Valve does not auto-delete accounts as you literally have to request it.


Secondly here is the FAQ regarding account deletion:

https://help.steampowered.com/en/faqs/view/21A6-7C93-6CFE-100B

Strange that 10 other people have the same problem. I haven't logged in to any sites, I haven't given my account passwords to anyone. It just disappeared without any information
HITMAN Feb 15, 2023 @ 2:13am 
When I try to retrieve an account I type in the name of the account and a message pops up saying that such an account does not exist. Somehow on my phone I am kind of on the account but I am not logged in, I can only see the game library nothing else I can do.
Last edited by HITMAN; Feb 15, 2023 @ 2:13am
Cathulhu Feb 15, 2023 @ 2:13am 
Are you sure the account wasn't hijacked instead?
HITMAN Feb 15, 2023 @ 2:14am 
Originally posted by Cathulhu:
Are you sure the account wasn't hijacked instead?

I am sure it was not stolen, 10 other people have the same problem as me.
Samuraiblack Feb 15, 2023 @ 2:15am 
Lol, i never see that
Another "Why I can not login" while the guy is using the wrong email/account
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Date Posted: Feb 15, 2023 @ 1:45am
Posts: 49