Warranty for second hand steam deck

[Bawsa]

If I buy a steam deck from someone off ebay that has 7 months left on the warranty, will this be transferred over to me? If a fault occurs will I be able to get it repaired if the warranty is transferable? What do steam ask for if something needs repaired? Thanks.

[Wolf Knight]

the warrenty can only be used by the account that bought the deck. avoid buying used decks.

[MoonC A T]

Originalmente postado por Wolf Knight:

the warrenty can only be used by the account that bought the deck. avoid buying used decks.

I don't think that is true. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Purchaser remains bound to comply with his or her obligations under this Warranty, including dispute resolution/binding arbitration/class action waiver."

https://help.steampowered.com/en/faqs/view/4e41-6123-79ef-25ba

[Wolf Knight]

Originalmente postado por MoonC A T:

Originalmente postado por Wolf Knight:

the warrenty can only be used by the account that bought the deck. avoid buying used decks.

I don't think that is true. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Purchaser remains bound to comply with his or her obligations under this Warranty, including dispute resolution/binding arbitration/class action waiver."

https://help.steampowered.com/en/faqs/view/4e41-6123-79ef-25ba

the magic word is GIFT, the OP is not getting a gift, they are buying it from them.

and just a reminder for the OP. if you have any problems with your purchase, you need to take it up with who ever you bought from or what ever site you used to make the deal thru (ebay). steam has nothing to do with this

[Bawsa]

Originalmente postado por MoonC A T:

Originalmente postado por Wolf Knight:

the warrenty can only be used by the account that bought the deck. avoid buying used decks.

I don't think that is true. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Purchaser remains bound to comply with his or her obligations under this Warranty, including dispute resolution/binding arbitration/class action waiver."

https://help.steampowered.com/en/faqs/view/4e41-6123-79ef-25ba

Thanks, does that not mean if you buy it new as a gift? As I think that's an option through the steam website when bought new.

[Bawsa]

Originalmente postado por Wolf Knight:

Originalmente postado por MoonC A T:

I don't think that is true. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Purchaser remains bound to comply with his or her obligations under this Warranty, including dispute resolution/binding arbitration/class action waiver."

https://help.steampowered.com/en/faqs/view/4e41-6123-79ef-25ba

the magic word is GIFT, the OP is not getting a gift, they are buying it from them.

and just a reminder for the OP. if you have any problems with your purchase, you need to take it up with who ever you bought from or what ever site you used to make the deal thru (ebay). steam has nothing to do with this

So its only transferable if bought new as a gift? I'd be ALOT better buying one new then

[KalGimpa]

Originalmente postado por Strafyz:

Originalmente postado por Wolf Knight:

the magic word is GIFT, the OP is not getting a gift, they are buying it from them.

and just a reminder for the OP. if you have any problems with your purchase, you need to take it up with who ever you bought from or what ever site you used to make the deal thru (ebay). steam has nothing to do with this

So its only transferable if bought new as a gift? I'd be ALOT better buying one new then

this is a user forum, partner

unless someone in here has had to actually go through the process, you will only get guesses

you need to contact steam to see about this with any certainty

[cSg|mc-Hotsauce]

Originalmente postado por Strafyz:

Originalmente postado por Wolf Knight:

the magic word is GIFT, the OP is not getting a gift, they are buying it from them.

and just a reminder for the OP. if you have any problems with your purchase, you need to take it up with who ever you bought from or what ever site you used to make the deal thru (ebay). steam has nothing to do with this

So its only transferable if bought new as a gift? I'd be ALOT better buying one new then

Gifts and purchased new are opposites.

Purchase one directly from Steam.

[MoonC A T]

I would get it in writing prior to purchase. Apparently someone did and Valve said it was ok.

After all, I'm not sure how they would know it was a gift or you paid in the first place.

https://imgur.com/a/4HbN87W

[Dr.Shadowds 🐉]

Originalmente postado por MoonC A T:

I would get it in writing prior to purchase. Apparently someone did and Valve said it was ok.

After all, I'm not sure how they would know it was a gift or you paid in the first place.

https://imgur.com/a/4HbN87W

I don't see them say "it was ok" they just give an FAQ page explaining things. They did said gift as well in their FAQ.

https://help.steampowered.com/en/faqs/view/4e41-6123-79ef-25ba

So OP take it with grain of salt, could take the risk for 2nd hand, and hope Steam will give you warranty support it has remaining. But to be honest should ask the seller questions why they're selling it, if there flaws such as cracks, strick drift, button broken, or dead ssd, brick OS, and so on so you know what you're getting into, and hoping seller be honest. Of course you have eBay protection, so if seller lies, or took the SSD out, and sold it to you, then you have reason to get eBay involved to getting your money back. IMO if get it in the mail, test it the same day to check for any flaws, and such to confirm seller honest, or not.

[MoonC A T]

"Please note that the statutory warranty will apply to your Steam deck" sounds like consent to me...

Though I do not disagree that it is WAY better to purchase new.
You don't know what the original owner may have done to void said warranty even if it would be otherwise honored.

[Dr.Shadowds 🐉]

Originalmente postado por MoonC A T:

"Please note that the statutory warranty will apply to your Steam deck" sounds like consent to me...

IF YOU ARE A CONSUMER WHO LIVES IN A EUROPEAN UNION MEMBER COUNTRY, THE UNITED KINGDOM, THE PROVINCE OF QUEBEC (CANADA), AUSTRALIA, OR NEW ZEALAND, THIS LIMITED WARRANTY & AGREEMENT DOES NOT APPLY TO YOU. INSTEAD, YOU ARE ENTITLED TO THE STATUTORY WARRANTIES OR GUARANTEES PROVIDED BY YOUR HOME JURISDICTION.

That means if original owner live in said country, can be granted statutory warranty, it doesn't turn into one via 2nd hand market.

[Crazy Tiger]

Originalmente postado por MoonC A T:

"Please note that the statutory warranty will apply to your Steam deck" sounds like consent to me...

Though I do not disagree that it is WAY better to purchase new.
You don't know what the original owner may have done to void said warranty even if it would be otherwise honored.

Yup. And one thing people often forget is that they need the original receipt to actually be considered for warranty, so if the seller of the Deck doesn't include that, there is no way to actually apply for the warranty.

[Bawsa]

This is the reply I got from steam:

Message from Steam Support on Feb 27 @ 12:09am | 9 hours ago
Hello, thanks for reaching out to us. In that case you would want to get the user's steam name and their proof of purchase, such as the transaction or invoice number. Find out the date that they activated the steam deck on their account as that will set the time for the warranty beginning from that point. If there is any other way we can assist, please let us know.

So if the Steam deck is brand new, unused from eBay, does that mean the warranty has not yet been activated? I thought the warranty started from the date it's shipped?

Would I still need the users seller's steam name and proof of postage?

Thanks!

[Dr.Shadowds 🐉]

Originalmente postado por Strafyz:

This is the reply I got from steam:

Message from Steam Support on Feb 27 @ 12:09am | 9 hours ago
Hello, thanks for reaching out to us. In that case you would want to get the user's steam name and their proof of purchase, such as the transaction or invoice number. Find out the date that they activated the steam deck on their account as that will set the time for the warranty beginning from that point. If there is any other way we can assist, please let us know.

So if the Steam deck is brand new, unused from eBay, does that mean the warranty has not yet been activated? I thought the warranty started from the date it's shipped?

Would I still need the users seller's steam name and proof of postage?

Thanks!

Well correct by going what support said. If it hasn't been activated yet it not been used yet, I assume the activation is when you login on the deck possibly, or as you said from date it shipped. There few retailers in Asia that sells Deck outside of Steam such as Japan, but still if it from eBay it very likely already been activated if the box been open, or used producted even for hour.

As for last question yes you still need to provide to Steam support the Seller "Steam name", and proof of purchase "Steam historty transaction ID number" in order for warranty to be yours from the seller, as Steam wants that info.

[Crazy Tiger]

Originalmente postado por Strafyz:

This is the reply I got from steam:

Message from Steam Support on Feb 27 @ 12:09am | 9 hours ago
Hello, thanks for reaching out to us. In that case you would want to get the user's steam name and their proof of purchase, such as the transaction or invoice number. Find out the date that they activated the steam deck on their account as that will set the time for the warranty beginning from that point. If there is any other way we can assist, please let us know.

So if the Steam deck is brand new, unused from eBay, does that mean the warranty has not yet been activated? I thought the warranty started from the date it's shipped?

Would I still need the users seller's steam name and proof of postage?

Thanks!

Yes, you would need that. Without the name and proof of purchase (not proof of postage) you can't prove that your account is owed the warranty.

Keep in mind that Valve does not sell the Deck on Ebay themselves. So any purchase you make on Ebay doesn't show up in Steams database (or whatever they use to keep track of it all) and thusly means you cannot prove you are owed warranty. So yes, you need evidence Steam Support suggests to prove owenership of the Deck.