Xfinity 1200 Mbps plan

[†Knnyc†]

i just upgraded my plan to the most expensive plan which should be the fastest. i exchanged my old modem for the new XFI gateway modum and router. im doing a speed test and im only getting 200mbps. only a few devices in my house is there something im not doing? i connected the new coax cable and new ethernet that came with it and im getting only 180-200mpbs. anyone know anything about this?

[ReBoot]

What do you mean by "new Ethernet"? A new cable?

[†Knnyc†]

my old modum had its seperate coax and ethernet cable. the new XFI gateway modum/router came with its own cables. i used the cables it came with instead of the old ones from the old modum.

[ReBoot]

First plug a PC directly into the router (nothing else in between) and check the result.

[Chompman]

There is no short answer really about your issue as it could be any number of things.

1. A combo router/modem is going to have a lot of issues versus two individual devices and if you are able to use your own devices for this will be a lot better then the companies device that you have to rent.

2. You will need to check the settings in the device to make sure everything is set up correctly and if you can you will need to call them to determine the issue as this could be a issue with the device or on their end.

3. Just because you are paying for a set speed does not guarantee you will get that speed and even more so during peak usage hours if they have oversold in that area without having the needed bandwidth.