Trying to contact steam support is basically impossible!

全スレッド > Steam 掲示板 > Help and Tips > トピックの詳細

귀신 - Gwisin 2023年2月24日 16時39分

Im trying to get a hold of a steam support member, since i have a CD key that was redeemed and i am unable to use it, therefore i need a Date and time of activation, since i otherwise cant get a refund for my key. But i literally can not find anything remotely close to my problem on the "Support" page, and therefore i want to start a conversation with an actual human being, from steam support, but i cant for the absolute life of me, find a button where it says "open a ticket" or something like that. I am literally stuck here and im in desperate need of help.

I dont get why it has to be so hard to create a ticket to get some help, with a problem that would probably only take 10 minutes of Steam Supports time.

< >

1-11 / 11 のコメントを表示

❤ Sly Succubus ❤ 2023年2月24日 16時51分

There is none, what your looking for also literally is not something support can help you with to start with, if your using a key that is redeemed then you wont have the date nor day it was already used, in short you have a key that has been activated by someone else.

Outside of that, Steam does not have a live support area, heck a number of gaming sites dont and less are even supporting it, Blizzard disabled theirs years back.

Chompman 2023年2月24日 16時55分

If you bought this as a used game or from a 3rd party grey market site then you need to get a refund from them as once a cd-key is used that's it and you can not reuse it on a new account.

Sites that ask you to get that data are simply trying to scam you to take longer and drop this issue and you need to inform them to issue a refund or simply do a chargeback on them as grey market sites more then often not are selling illegal goods.

Steam will not provide you this data as they only care about the first time it was redeemed and after that point it's useless for the most part since it's always linked to one account.

귀신 - Gwisin 2023年2月24日 16時58分

Shizune の投稿を引用：
There is none, what your looking for also literally is not something support can help you with to start with

What the heck? So these guys from G2A that sold me a key, telling me to contact steam support and get a "Date and time of activation." are just talking out of their asses? This kind of infuriates me to the core.

rawWwRrr 2023年2月24日 16時59分

ManBoy の投稿を引用：
I dont get why it has to be so hard to create a ticket to get some help,

Because most of the things people go to Support for is either already answered in the Support pages or something they don't handle. There is still a way to open a ticket but it is strategically buried to keep everyone from flooding Support with tickets.

Support > My Account > Data related to your account > scroll all the way to the bottom and select Contact Support

Shizune の投稿を引用：
There is none, what your looking for also literally is not something support can help you with to start with,

Chompman の投稿を引用：
Steam will not provide you this data

Others have said that Support has provided key activation timestamps when asked. I haven't had to ask myself but it seems that at least in some instances they are willing to provide that data.

Chompman 2023年2月24日 17時06分

ManBoy の投稿を引用：
Shizune の投稿を引用：
There is none, what your looking for also literally is not something support can help you with to start with

What the heck? So these guys from G2A that sold me a key, telling me to contact steam support and get a "Date and time of activation." are just talking out of their asses? This kind of infuriates me to the core.

Is it a website listed here:

https://isthereanydeal.com/

If it's not then it's not a authorized reseller and a risk you take.

귀신 - Gwisin 2023年2月24日 17時08分

Chompman の投稿を引用：
Is it a website listed here:

https://isthereanydeal.com/

If it's not then it's not a authorized reseller and a risk you take.

It's from *** and the seller is called "********".

最近の変更は귀신 - Gwisinが行いました; 2023年2月24日 17時57分

rawWwRrr 2023年2月24日 17時36分

ManBoy の投稿を引用：
It's from [redacted] and the seller is [removed]

We know what site it is. Just choose somewhere else to buy game keys from. That site is well known for being a haven for illegitimate game keys, selling Steam accounts, or just outright theft from customers.

cSg|mc-Hotsauce 2023年2月24日 17時36分

ManBoy の投稿を引用：
Chompman の投稿を引用：
Is it a website listed here:

https://isthereanydeal.com/

If it's not then it's not a authorized reseller and a risk you take.

It's from G---------2--------------A and the seller is called "Egames_Empire".

We know the site you are referring to without you bypassing the filter to tell us.

Satoru 2023年2月24日 17時46分

ManBoy の投稿を引用：
Shizune の投稿を引用：
There is none, what your looking for also literally is not something support can help you with to start with

What the heck? So these guys from G2A that sold me a key, telling me to contact steam support and get a "Date and time of activation." are just talking out of their asses? This kind of infuriates me to the core.

Well notice how that site is filtered?

Maybe that should tell you something about how much of a scam that site is

Steam is not hte issue here. That site scammed you. You are now absolutely totally screwed because you thought trying to save $5 was worth going to a shady site.