steam wont respnd

[jaijey]

so ive asked steam to refund (in contact support way) its been a while, this one is kinda specific, ive asked them a 1st time then today a 2nd time, it was 3 days they didnt respond the 1st time so i closed the case, and then 2nd time, its taking a while, they usually respond in below 1 hour or in 1 hour, but im just worried they might not respond like they did before.

[FFL2and3rocks]

That's normal. Just leave it open and wait. Closing the case and opening a new one won't help, you're just moving yourself to the back of the line again.

[jaijey]

yeah but i really wanna get witcher 3 rn, and theres 5 days left, they might just forget about my contact.

[jaijey]

and this one is quite specific for some reason

[Supafly]

Originally posted by WalterWhite:

yeah but i really wanna get witcher 3 rn, and theres 5 days left, they might just forget about my contact.

The staff can';t forget about something they know nothing about. Tickets sit in a queue. When they dealt with the current one they go down the list. For all you know your first ticket could have been next in the queue when you deleted it. All you can do is wait, remember it's now the weekend too

[Ettanin]

Then buy Witcher 3 while the refund is still pending. They will get to you eventually.

[jaijey]

the reason why im refunding is so i can buy witcher 3

[jaijey]

Originally posted by Supafly:

Originally posted by WalterWhite:

yeah but i really wanna get witcher 3 rn, and theres 5 days left, they might just forget about my contact.

The staff can';t forget about something they know nothing about. Tickets sit in a queue. When they dealt with the current one they go down the list. For all you know your first ticket could have been next in the queue when you deleted it. All you can do is wait, remember it's now the weekend too

they refunded stuff on weekends too tho.

[Ettanin]

Originally posted by WalterWhite:

the reason why im refunding is so i can buy witcher 3

So you don't have 6 or 10 euros (or whatever your local currency is) at hand?

A pending refund does not prevent you from buying something else.

[Ettanin]

Originally posted by WalterWhite:

they refunded stuff on weekends too tho.

This infers it is not your first time to refund games.

If you frequently refund games you may be revoked the ability to refund games due to abuse of the function.

The refund option is not there to try out games.

[jaijey]

yeah im not refunding that much this week

[Ettanin]

Originally posted by WalterWhite:

yeah im not refunding that much this week

"this week"? How much did you refund recently?

They may already have revoked your ability to refund games.

[jaijey]

Originally posted by Ettanin:

Originally posted by WalterWhite:

the reason why im refunding is so i can buy witcher 3

So you don't have 6 or 10 euros (or whatever your local currency is) at hand?

A pending refund does not prevent you from buying something else.

nope dont have, just tryna get a refund, btw i contacted them, not normal refund way, idk why.

[jaijey]

Originally posted by Ettanin:

Originally posted by WalterWhite:

yeah im not refunding that much this week

"this week"? How much did you refund recently?

They may already have revoked your ability to refund games.

like 2 times yesterday, thats it

[Supafly]

Originally posted by WalterWhite:

Originally posted by Supafly:

The staff can';t forget about something they know nothing about. Tickets sit in a queue. When they dealt with the current one they go down the list. For all you know your first ticket could have been next in the queue when you deleted it. All you can do is wait, remember it's now the weekend too

they refunded stuff on weekends too tho.

Yes but weekends likely means lower staff onsite so tickets won't be answer as quick

[jaijey]

Originally posted by Supafly:

Originally posted by WalterWhite:

they refunded stuff on weekends too tho.

Yes but weekends likely means lower staff onsite so tickets won't be answer as quick

i see, thank you tho