How long does it take?

[Hamsterpeek]

Hey guys. My question is how long does it take til someone gets banned?
You know. The usual random account with artworks of a good looking girl, asking if you could vote for their team in a website you never heard of. The most obvious scam.

I've reported that profile and wrote a ticket weeks ago.

These accounts need to get community banned within few hours. Period.

[cSg|mc-Hotsauce]

Chances are likely that the account is being hijacked and support would lock the account instead, waiting for the real owner to regain access.

[Hamsterpeek]

Originally posted by cSg|mc-Hotsauce:

Chances are likely that the account is being hijacked and support would lock the account instead, waiting for the real owner to regain access.

:qr:

Yup I know. But even then those accs get community banned until the real owner comes back.

Even had this situation just few days ago when one of my friends asked the exact same question (not related to this thread). In that case I called the person via whatsapp and told him that his acc is phised. But that also happenend to other people in the past and community banning them until the owner comes back was the normal case.

[cSg|mc-Hotsauce]

It is no longer your responsibility after you report them.

[Dr.Shadowds 🐉]

Scammers repeats scam once they con their next victim, then rinse & repeat.

What changes over time with scammers is the URL link, page design/looks, the bait story, or whom they're impersonating. There no true way to stopping this, and every business has to rely on reports from others so support can update their blacklist for URL, and lock said accounts that are stolen until real owner reclaim account.

Originally posted by cSg|mc-Hotsauce:

Chances are likely that the account is being hijacked and support would lock the account instead, waiting for the real owner to regain access.

^This.

[Hamsterpeek]

Originally posted by cSg|mc-Hotsauce:

It is no longer your responsibility after you report them.

:qr:

Where did I say it's my responsibility? I asked a simple - rethorical question - how long it takes that valve takes action on something which needs to be solved asap.

I studied computer science and work in a big company where support systems are used aswell and I'm in the project teams of things like that and these things would be solved so fast.

Originally posted by Dr.Shadowds 🐉:

Scammers repeats scam once they con their next victim, then rinse & repeat.

What changes over time with scammers is the URL link, page design/looks, the bait story, or whom they're impersonating. There no true way to stopping this, and every business has to rely on reports from others so support can update their blacklist for URL, and lock said accounts that are stolen until real owner reclaim account.

Originally posted by cSg|mc-Hotsauce:

Chances are likely that the account is being hijacked and support would lock the account instead, waiting for the real owner to regain access.

:qr:

^This.

You're explaining me things I already know and weren't part of the thread.

I asked how long it takes valve to check these urgent cases. I never asked what it is and how it works.

Edit: Again, it was particially rethorical. Because I know urgent things require at least 6 months. I know that because I'm in a chat group with people and we track steam groups and scammer profiles and plenty of reported profiles, guides, groups etc. pp. get deleted many months, sometimes even years later.

[Hamsterpeek]

Originally posted by nullable:

Originally posted by Hamsterpeek:

Where did I say it's my responsibility? I asked a simple - rethorical question - how long it takes that valve takes action on something which needs to be solved asap.

Well your question and your opinions on outcomes and timelines implies you're still involved and are tracking the profile. You don't need to do that and it's no longer your concern.

Originally posted by Hamsterpeek:

I studied computer science and work in a big company where support systems are used aswell and I'm in the project teams of things like that and these things would be solved so fast.

Me too. But Valve isn't obligated to run its business according to your opinion, beliefs or values. What happens with accounts you don't own is not your concern either.

I don't post often here, but when I do, I see unqualified, emotionless 0815 replies even a script could write.

Yeah, not my concern that known and reported scam accounts can scam further for months, sometimes years.

Some people in this forum think they help with their forum posts but they didn't realize after all their time spending here they got "operational blindness" (which is the used term for people who work in the same place for decades and there's no oppurtunity for improvements and thus they fall behind). So maybe doing a forum break for couple of months and then comming back with a fresh mind would help you.

[Dr.Shadowds 🐉]

There no fixed answer you're seeking, it can happen within an hour upto month's maybe as there no fixed rate, nor examples to give as time it takes vary so much it not possible to give such answer you seek. Does that answer your question?