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Have you asked Activision/Blizzard support or reported the issue.
if you got any problems with games that you bought on Blizzard Gaming Platform
kindly go to their Forum there and asks for help.
Blizzard Entertainment is not in charge of Steam Platform.
likewise, Valve Corporation who is in charge of Steam Platform can't solve issues that occurs outside of Steam Platform at all.
See if the steps here apply:
https://us.battle.net/support/en/article/312499