can i get a refund even after past the hour and days refund limit?

[balls]

I downloaded this 5$ game and i have around 21 hours but i haven't played it in 2 years, am i still allowed to get a refund?

[DarkCrystalMethod]

A refund is very unlikely(but try asking anyway).
And if the refund cannot be done then change your request to simply remove the game.

[N4K]

https://store.steampowered.com/steam_refunds/?l=english

[N4K]

Originally posted by balls:

I downloaded this 5$ game and i have around 21 hours but i haven't played it in 2 years, am i still allowed to get a refund?

You can request a refund for almost any product you buy on Steam—and for any reason: maybe your PC doesn't meet the system requirements; maybe you bought a game by mistake; maybe you played a game for hours and realized you don't like it.

Does not matter. Valve, upon request via help.steampowered.com, will issue a refund for any reason if the request is made within the required return period, and in the case of games if the title has been played for less than two hours. More details are provided below, but even if you don't fall within the refund rules described, you can still request a refund and we'll review your request.

You will receive a full refund no later than one week from the date of approval. You will receive the money in your Steam Wallet or in the account from which you made the purchase, if it is a different payment method. If for some reason Steam is unable to send your money to your original payment method, your Steam Wallet will receive a full refund. (Some payment methods available through Steam in your country may not allow refunds for a purchase. Click here for the full list.)

[HikariLight]

Originally posted by N4K:

Originally posted by balls:

I downloaded this 5$ game and i have around 21 hours but i haven't played it in 2 years, am i still allowed to get a refund?

You can request a refund for almost any product you buy on Steam—and for any reason: maybe your PC doesn't meet the system requirements; maybe you bought a game by mistake; maybe you played a game for hours and realized you don't like it.

Does not matter. Valve, upon request via help.steampowered.com, will issue a refund for any reason if the request is made within the required return period, and in the case of games if the title has been played for less than two hours. More details are provided below, but even if you don't fall within the refund rules described, you can still request a refund and we'll review your request.

You will receive a full refund no later than one week from the date of approval. You will receive the money in your Steam Wallet or in the account from which you made the purchase, if it is a different payment method. If for some reason Steam is unable to send your money to your original payment method, your Steam Wallet will receive a full refund. (Some payment methods available through Steam in your country may not allow refunds for a purchase. Click here for the full list.)

That is so wrong. The refund system is NOT for demoing games. Don't spread misinformation.
The requirements for a refund are less than 2 hours of game play AND less than 2 weeks owned.

To the OP, You have 21 hours of play and have owned it for over 2 years, the answer is a hard no.

[N4K]

HikariLight - https://store.steampowered.com/steam_refunds/?l=english

What are you talking about? You notice that I'm trying to distort. Did you wake up today?

[Muppet among Puppets]

Originally posted by balls:

I downloaded this 5$ game and i have around 21 hours but i haven't played it in 2 years, am i still allowed to get a refund?

What would be the reason for a refund?

Seriously? That you dont play it anymore?

[Ogami]

So you are 19 hours over the playtime limit and 2 year over the purchase time limit.
And you ask if you can get a refund.
Well in this case the answer is very simple:

YouTube™ Video: Dr Cox - No 

Views: 20,654

A fun clip taken from Season 3 Ep.6 of Scrubs

[no tienen chance]

xd

[Marazipan]

Originally posted by N4K:

HikariLight - https://store.steampowered.com/steam_refunds/?l=english

What are you talking about? You notice that I'm trying to distort. Did you wake up today?

There is such a thing as taking the piss and 2years and 21 hours is one of those. Taking a look is more for things like the recent CoD release where they linked the paid single player to the free multi-player so the hours played are massively distorted, or trouble shooting has run you over the playtime limit.

Besides you forgot to mention this bit of the policy:

ABUSE
Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games.

[Nx Machina]

Originally posted by N4K:

HikariLight - https://store.steampowered.com/steam_refunds/?l=english

What are you talking about? You notice that I'm trying to distort. Did you wake up today?

You linked the refund policy in post #2 then chose to snip the information in post #3

The part you missed off is directly under what you quoted:

>>>> Where Refunds Apply <<<<

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.

>>>> WITHIN two weeks of purchase AND with LESS than two hours of playtime <<<<

The OP has 21 hours and has not played it in 2 years.

[Ducks on Fire]

Originally posted by HikariLight:

Originally posted by N4K:

You can request a refund for almost any product you buy on Steam—and for any reason: maybe your PC doesn't meet the system requirements; maybe you bought a game by mistake; maybe you played a game for hours and realized you don't like it.

Does not matter. Valve, upon request via help.steampowered.com, will issue a refund for any reason if the request is made within the required return period, and in the case of games if the title has been played for less than two hours. More details are provided below, but even if you don't fall within the refund rules described, you can still request a refund and we'll review your request.

You will receive a full refund no later than one week from the date of approval. You will receive the money in your Steam Wallet or in the account from which you made the purchase, if it is a different payment method. If for some reason Steam is unable to send your money to your original payment method, your Steam Wallet will receive a full refund. (Some payment methods available through Steam in your country may not allow refunds for a purchase. Click here for the full list.)

That is so wrong. The refund system is NOT for demoing games. Don't spread misinformation.
The requirements for a refund are less than 2 hours of game play AND less than 2 weeks owned.

To the OP, You have 21 hours of play and have owned it for over 2 years, the answer is a hard no.

That's literally from the FAQ so I don't see how it's misinformation It is true that the refund system isn't for demoing games, but as long as you meet the criteria you can refund a game. Buying a game in good faith because you thought you'd like it and it turns out you really didn't isn't demoing. Buying a game to see if you will like it with the thought of refunding it if you don't is.

[no154370]

Originally posted by N4K:

Originally posted by balls:

I downloaded this 5$ game and i have around 21 hours but i haven't played it in 2 years, am i still allowed to get a refund?

You can request a refund for almost any product you buy on Steam—and for any reason: maybe your PC doesn't meet the system requirements; maybe you bought a game by mistake; maybe you played a game for hours and realized you don't like it.

Does not matter. Valve, upon request via help.steampowered.com, will issue a refund for any reason if the request is made within the required return period, and in the case of games if the title has been played for less than two hours. More details are provided below, but even if you don't fall within the refund rules described, you can still request a refund and we'll review your request.

You will receive a full refund no later than one week from the date of approval. You will receive the money in your Steam Wallet or in the account from which you made the purchase, if it is a different payment method. If for some reason Steam is unable to send your money to your original payment method, your Steam Wallet will receive a full refund. (Some payment methods available through Steam in your country may not allow refunds for a purchase. Click here for the full list.)

this post from "N4K" is full of misleading information.

the Refund Policy which is stated by the rest is correct.

and in the Steam Refund Policy, it is clearly stated these below

1) 14 days within purchase of the game

2) not more than 2 hours of game play

if you EXCEED EITHER ONE OF THEM OR BOTH, then you can't even REQUEST FOR A REFUND.

---------------------------------------------------------------------------

"N4K" post which i'm quoting is implying this

a) you can asks for refund for any Steam Games even when YOU EXCEED THE TIME PERIOD OF THE REFUND POLICY

this is totally 100000000% wrong and VERY HIGHLY MISLEADING.

it totally Contradicts Steam Refund Policy 10000000000%.

----------------------------------------------------------------------

you "Ducks on Fire" don't come here and defend "N4K" when he fails to read the FINE PRINT LINE.

especially when you also never even Read the Steam Refund Policy at all even once.

p.s i still remember N4K loves to spread misleading information about Game Bans and VAC Bans in Steam VAC Discussion Forum and can't even tell the difference between Game Bans and VAC Bans at all.

[Leonardo Da Pinchi]

Originally posted by no154370:

Originally posted by N4K:

You can request a refund for almost any product you buy on Steam—and for any reason: maybe your PC doesn't meet the system requirements; maybe you bought a game by mistake; maybe you played a game for hours and realized you don't like it.

Does not matter. Valve, upon request via help.steampowered.com, will issue a refund for any reason if the request is made within the required return period, and in the case of games if the title has been played for less than two hours. More details are provided below, but even if you don't fall within the refund rules described, you can still request a refund and we'll review your request.

You will receive a full refund no later than one week from the date of approval. You will receive the money in your Steam Wallet or in the account from which you made the purchase, if it is a different payment method. If for some reason Steam is unable to send your money to your original payment method, your Steam Wallet will receive a full refund. (Some payment methods available through Steam in your country may not allow refunds for a purchase. Click here for the full list.)

this post from "N4K" is full of misleading information.

the Refund Policy which is stated by the rest is correct.

and in the Steam Refund Policy, it is clearly stated these below

1) 14 days within purchase of the game

2) not more than 2 hours of game play

if you EXCEED EITHER ONE OF THEM OR BOTH, then you can't even REQUEST FOR A REFUND.

---------------------------------------------------------------------------

"N4K" post which i'm quoting is implying this

a) you can asks for refund for any Steam Games even when YOU EXCEED THE TIME PERIOD OF THE REFUND POLICY

this is totally 100000000% wrong and VERY HIGHLY MISLEADING.

it totally Contradicts Steam Refund Policy 10000000000%.

----------------------------------------------------------------------

you "Ducks on Fire" don't come here and defend "N4K" when he fails to read the FINE PRINT LINE.

especially when you also never even Read the Steam Refund Policy at all even once.

p.s i still remember N4K loves to spread misleading information about Game Bans and VAC Bans in Steam VAC Discussion Forum and can't even tell the difference between Game Bans and VAC Bans at all.

There are exceptions to the refund rule, as you ARE able to file manual refund requests.

A few games that were bad releases, or very broken early on, or had broken launchers were able to get refunded even months and 20-30+ hours of playtime.

However, these cases are rare, and STRICTLY at Steam's discretion. Given OP basically wants to refund a perfectly working game, from 2 years ago, because they don't play it anymore however.

OP 100% won't get a refund, for sure.

But yes, N4K is definitely spreading a LOT of false information here.

[Ducks on Fire]

Originally posted by no154370:

Originally posted by N4K:

You can request a refund for almost any product you buy on Steam—and for any reason: maybe your PC doesn't meet the system requirements; maybe you bought a game by mistake; maybe you played a game for hours and realized you don't like it.

Does not matter. Valve, upon request via help.steampowered.com, will issue a refund for any reason if the request is made within the required return period, and in the case of games if the title has been played for less than two hours. More details are provided below, but even if you don't fall within the refund rules described, you can still request a refund and we'll review your request.

You will receive a full refund no later than one week from the date of approval. You will receive the money in your Steam Wallet or in the account from which you made the purchase, if it is a different payment method. If for some reason Steam is unable to send your money to your original payment method, your Steam Wallet will receive a full refund. (Some payment methods available through Steam in your country may not allow refunds for a purchase. Click here for the full list.)

this post from "N4K" is full of misleading information.

the Refund Policy which is stated by the rest is correct.

and in the Steam Refund Policy, it is clearly stated these below

1) 14 days within purchase of the game

2) not more than 2 hours of game play

if you EXCEED EITHER ONE OF THEM OR BOTH, then you can't even REQUEST FOR A REFUND.

---------------------------------------------------------------------------

"N4K" post which i'm quoting is implying this

a) you can asks for refund for any Steam Games even when YOU EXCEED THE TIME PERIOD OF THE REFUND POLICY

this is totally 100000000% wrong and VERY HIGHLY MISLEADING.

it totally Contradicts Steam Refund Policy 10000000000%.

----------------------------------------------------------------------

you "Ducks on Fire" don't come here and defend "N4K" when he fails to read the FINE PRINT LINE.

especially when you also never even Read the Steam Refund Policy at all even once.

p.s i still remember N4K loves to spread misleading information about Game Bans and VAC Bans in Steam VAC Discussion Forum and can't even tell the difference between Game Bans and VAC Bans at all.

First off, don't you dare tell me what I can and can't do. Second they copied Steam's wording exactly. If that implies anything then that is Steams fault. I don't care what they've said in any other post , but the post in question has not said anything false at all and if you are getting any implied meaning from it then that is your problem.

[Muppet among Puppets]

Originally posted by Ducks on Fire:

First off, don't you dare tell me what I can and can't do. Second they copied Steam's wording exactly. If that implies anything then that is Steams fault. I don't care what they've said in any other post , but the post in question has not said anything false at all and if you are getting any implied meaning from it then that is your problem.

There are exceptions to just 14 days and 2 hours. For these a manual ticket is recommended.

But having played the game and just not playing it anymore, realizing that 2 years later
is not
a reason.

And therefore doesnt justify to give recommendations of how to attempt a refund at all.