Can I get a refund if I've played passes the playtime limit

[Bloom_65]

So I recently got a game called fifa 23 it's pretty fun but the game lags a lot and i'm not able to purchase all the in game items I want. While trying to fix this, I kept my game open and the hours started racking up. I'm now at 13 hours of playtime and have had the game for less than a week. Can I still get a refund?

[Muppet among Puppets]

If there is a broken aspect of the game, you can try a manual ticket.
Find purchase, have a question, describe the problem.

[Bloom_65]

引用自 Muppet among Puppets：

If there is a broken aspect of the game, you can try a manual ticket.
Find purchase, have a question, describe the problem.

I sent this as my question : Hi, I would like a full refund on my game. It runs poorly and I am not able to purchase the fifa points or anything of the sort. The reason that my game has 13 hours of play time is because most of that time was used to find fixes regarding the bug, but none were succesfull. My brother also wants the game so I will use the refund to repurchase it on his account. My first refund ticket got cancelled for no reason. Its not like im taking the money back. I still want to play but i'm not able too because the game runs poorly on my pc and because there are in-game errors that i cannot fix. I've never had a steam issue regarding refunds they've always given me the games back whenever they don't work but for some reason this time no. I know that my playtime is over 2 hours but you have to understand that most of that time was spent towards trying to fix the game and the problems within it to have a better experience, but I was unsuccesfull. Like I said I still want to play but I will have to get in on another account. Thank you so much and have a nice day

[Muppet among Puppets]

引用自 Bloom_65：

My first refund ticket got cancelled for no reason.

It was cancelled without reply?

[Bloom_65]

引用自 Muppet among Puppets：

引用自 Bloom_65：

My first refund ticket got cancelled for no reason.

It was cancelled without reply?

well I requested a refund but it just said an automated message saying that they can’t refund because my playtime exceeds there’s requirements

[Marazipan]

引用自 Bloom_65：

引用自 Muppet among Puppets：

It was cancelled without reply?

well I requested a refund but it just said an automated message saying that they can’t refund because my playtime exceeds there’s requirements

It's because the refund system is automated, it simply looks at your playtime and the length of time you've owned the game and makes a decision.

That's why you raise a manual ticket, so it's looked at by a human being. I'm not sure you did yourself a favour by talking about buying it on another account though, how does that make it any more playable?

[Crazy Tiger]

引用自 Bloom_65：

引用自 Muppet among Puppets：

It was cancelled without reply?

well I requested a refund but it just said an automated message saying that they can’t refund because my playtime exceeds there’s requirements

So it didn't get cancelled, but denied. Two very different things.

The manual ticket indeed is the only way then, though keep in mind that they can still say "no". If they do, take that as a final answer.

[Bloom_65]

引用自 Marazipan：

引用自 Bloom_65：

well I requested a refund but it just said an automated message saying that they can’t refund because my playtime exceeds there’s requirements

It's because the refund system is automated, it simply looks at your playtime and the length of time you've owned the game and makes a decision.

That's why you raise a manual ticket, so it's looked at by a human being. I'm not sure you did yourself a favour by talking about buying it on another account though, how does that make it any more playable?

because the other account is on my brothers computer at another house which is pretty close to me

[Bloom_65]

引用自 Crazy Tiger：

引用自 Bloom_65：

well I requested a refund but it just said an automated message saying that they can’t refund because my playtime exceeds there’s requirements

So it didn't get cancelled, but denied. Two very different things.

The manual ticket indeed is the only way then, though keep in mind that they can still say "no". If they do, take that as a final answer.

all they said for my manual ticket was that my my playtime surpassed the their requirements for a refund and then they gave me some fixes for the game even though i’ve tried them already but haven’t worked

[ReBoot]

That's your answer then. In future, stop futile troubleshooting @ ~1,8 hours and refund then.

[Bloom_65]

引用自 ReBoot：

That's your answer then. In future, stop futile troubleshooting @ ~1,8 hours and refund then.

i thought they had good customer service. why can’t they see the difference between having just the game open and playing it .

[ReBoot]

引用自 Bloom_65：

引用自 ReBoot：

That's your answer then. In future, stop futile troubleshooting @ ~1,8 hours and refund then.

i thought they had good customer service. why can’t they see the difference between having just the game open and playing it .

Because they're not psychic. No idea what you believe about Steam recording every tiny step you take, it doesn't. Support does not and can not know what you've been doing.

[Nx Machina]

引用自 Bloom_65：

i thought they had good customer service. why can’t they see the difference between having just the game open and playing it .

The game exe is running = accessing the game and no PC client can see that difference between open and playing and that includes Epic, Origin, GOG, Rockstar, Battlenet and Ubisoft Connect.

Secondly and most importantly "why is Steam, Epic etc spying on me" as in "they can see all my keystrokes, mouse movements, controller inputs etc".

[DrummerJacob]

If the game is so broken that you cant play it after 13 hours, why on Earth would your brother want to buy it? Why would you repurchase it? That raises alarms in my mind as I read your request.

Also, the game running poorly on your PC simply means you need to first read the minimum specifications for the game before buying, and also upgrade your computer. Probably GPU, RAM and CPU. Basically the whole thing, maybe even your power supply :)

Why would it take nearly 13 hours to figure out how to purchase FIFA points? That doesnt add up.

Why would it take nearly 13 hours to watch a youtube video and get your graphics settings set to the lowest level with the best performance for that level?

So many questions. Nothing adds up. My guess is you will not be getting a refund just on the fact that you admitted the game is in working condition to the extent you will let your own brother buy that same "broken" game.

[Bloom_65]

引用自 DrummerJacob 🥁：

If the game is so broken that you cant play it after 13 hours, why on Earth would your brother want to buy it? Why would you repurchase it? That raises alarms in my mind as I read your request.

Also, the game running poorly on your PC simply means you need to first read the minimum specifications for the game before buying, and also upgrade your computer. Probably GPU, RAM and CPU. Basically the whole thing, maybe even your power supply :)

Why would it take nearly 13 hours to figure out how to purchase FIFA points? That doesnt add up.

Why would it take nearly 13 hours to watch a youtube video and get your graphics settings set to the lowest level with the best performance for that level?

So many questions. Nothing adds up. My guess is you will not be getting a refund just on the fact that you admitted the game is in working condition to the extent you will let your own brother buy that same "broken" game.

my brother doesn’t live at the same house as me his pc is very up to date. the reason why is after unable to find any fixes I just left the game open and went on with my day . my pc isn’t the best but it runs most games past 100-120 fps.

[ReBoot]

引用自 Bloom_65：

引用自 DrummerJacob 🥁：

If the game is so broken that you cant play it after 13 hours, why on Earth would your brother want to buy it? Why would you repurchase it? That raises alarms in my mind as I read your request.

Also, the game running poorly on your PC simply means you need to first read the minimum specifications for the game before buying, and also upgrade your computer. Probably GPU, RAM and CPU. Basically the whole thing, maybe even your power supply :)

Why would it take nearly 13 hours to figure out how to purchase FIFA points? That doesnt add up.

Why would it take nearly 13 hours to watch a youtube video and get your graphics settings set to the lowest level with the best performance for that level?

So many questions. Nothing adds up. My guess is you will not be getting a refund just on the fact that you admitted the game is in working condition to the extent you will let your own brother buy that same "broken" game.

my brother doesn’t live at the same house as me his pc is very up to date. the reason why is after unable to find any fixes I just left the game open and went on with my day . my pc isn’t the best but it runs most games past 100-120 fps.

"My car isn't the best, but it does 200 km/h on a highway".