My mentally handicap cousin has been hacked what can I do for him?

[Minute Maid Berry Punch⛧]

My cousin who is co dependent on his father and family was recently hacked by a "[e-mail]" as he is unaware how to not fall for these things. I have reported his account after he told me and having a conversation with said hacker. Is there anything I can do for him? He has thousands of hours and money given into this account.

[Jerry]

That's a bit unspecific in what exactly has happened, but here's a guide for account recovery, that should help in most of the situations in question.

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Supafly]

When following the guide linked by Jerry

DO NOT be logged in on any account
Follow the guide. If you can't enter details cause they've been changed, you don't remember or have access to them use the I don't have/known this data option or just enter random dskjfhksjdfh to continue

Hijacked not hacked. Hacking requires exploiting weakness in code. That doesn't happen on Steam. Hijacking is the issue and that's when users try logging on using a phishing website that steals their credentials. Recover and secure the account. Then stop using dodgy sites. Will let you decide if you feel he'd be better knowing and using the safer way to login on other sites or if telling him never to

If they insist on using third party sites do it the safe way

1. Open Web browser
2. Login on Steams Official page
3. Visit Third party site
4. Look for and use the one click login button
5. If 4 doesn't work and you're asked for you username, password and Guard code your on a phishing site. LEAVE and DO NOT use again

Can also use sites like scamadviser.com to check how trustworthy a site is before using it. Works for any site not just Steam related. Use it whenever entering login credentials or banking data


Recommend you remove the email address

[Cathulhu]

I recommend protecting the account in the future by using Family View to lock down what parts of Steam your cousin can access.

[Minute Maid Berry Punch⛧]

Messaggio originale di Cathulhu:

I recommend protecting the account in the future by using Family View to lock down what parts of Steam your cousin can access.

in the process right now of trying to help him with screen share

[Minute Maid Berry Punch⛧]

https://i.imgur.com/ha7QEMf.png

[Minute Maid Berry Punch⛧]

Here is the hacker telling me to pay 100$ lmfao

[Cathulhu]

Stop wasting your time with the hijacker, invest your time into dealing with Steam Support to recover the account.

There is no guarantee he simply won't take your money, laugh and go offline.

[Minute Maid Berry Punch⛧]

Messaggio originale di Cathulhu:

Stop wasting your time with the hijacker, invest your time into dealing with Steam Support to recover the account.

There is no guarantee he simply won't take your money, laugh and go offline.

I am through team viewer right now. As I said the kid is mentally handicapped man he can't do these things on his own. I just want this person to be shamed.

[Lilim]

No naming and shaming. Just report all accounts involved and block them.

Does your cousin still have access to his account or not?

[Minute Maid Berry Punch⛧]

Messaggio originale di Lilim:

No naming and shaming. Just report all accounts involved and block them.

Does your cousin still have access to his account or not?

No. He has no acess but a ticket has been submitted. The poor kid is sitting around waiting for a a reply. I just want this scammer brought to justice. He can try anyone else but kids with mental disabilities.

[Pscht]

The scammer is definitely not using any accounts tied to their actual name or other identifying data. If they made an account themselves, they lied. And any account they use but didn't make is stolen or phished from other victims. So your shaming does absolutely nothing to the scammer.

[Minute Maid Berry Punch⛧]

Nah it doesn't but it'll help the other persons account whose was compromised im sure.

[Pscht]

Yes, banning the victims will surely help.

[Muppet among Puppets]

These two easy things might help him in the future, or make him ask somewhere else first.

Pattern of scam:

Bait, story, steps


And never log into links or buttons.