steam account recovery no email no phone number

[Stepy]

to put it simply my account was stolen.

i have informations about:
My user name
credit card type
credit cards last 4 digits
billing address, city and postal code used
name registered to that credit card

what i dont have:
steam authenticator
password
the current email of that account

is there a way to recover my account with these? it keeps asking me for the current email address the stolen account is using

[Satoru]

How To Recover Your Account 

A Guide for Steam

By: 🜂∴🜏 Cassie

This is a step-by-step guide on how to navigate the Steam Support Help page to recover an account that you no longer have access to.

[rawWwRrr]

Originally posted by PIzzabandit123:

to put it simply my account was stolen.

i have informations about:
My user name
credit card type
credit cards last 4 digits
billing address, city and postal code used
name registered to that credit card

what i dont have:
steam authenticator
password
the current email of that account

is there a way to recover my account with these? it keeps asking me for the current email address the stolen account is using

Depending where you are in the recovery process, it's either asking you for an email to search for the account you wish to recover (which you're not going to have) or it's asking you for YOUR email so they can contact you when they answer your ticket.

If it's the first question, just put garbage in it so it fails and allows you to then also search by login/account name.

If it's the last question, just put whatever email you want them to contact you at.

[Stepy]

Originally posted by rawWwRrr:

Originally posted by PIzzabandit123:

to put it simply my account was stolen.

i have informations about:
My user name
credit card type
credit cards last 4 digits
billing address, city and postal code used
name registered to that credit card

what i dont have:
steam authenticator
password
the current email of that account

is there a way to recover my account with these? it keeps asking me for the current email address the stolen account is using

Depending where you are in the recovery process, it's either asking you for an email to search for the account you wish to recover (which you're not going to have) or it's asking you for YOUR email so they can contact you when they answer your ticket.

If it's the first question, just put garbage in it so it fails and allows you to then also search by login/account name.

If it's the last question, just put whatever email you want them to contact you at.

i cant pass through the step in the process where steam keeps asking my phone number or email of that account, i need to submit request refering to its username which i cant find anywhere

[Jodete]

Same is happening to me.

My steam account and email have been hacked, I obviously have all the data to proof my ownership but the [e-mail] email is now disabled.

If I try to follow the steam recovery account system it obviously wont work since the I cant access to the email anymore, so where do I have to send my personal information to recover it??

[Muppet among Puppets]

The guide tells you how to get to contact support.
Dont do something else.

[Joke]

Originally posted by Jodete:

Same is happening to me.

My steam account and email have been hacked, I obviously have all the data to proof my ownership but the [e-mail] email is now disabled.

If I try to follow the steam recovery account system it obviously wont work since the I cant access to the email anymore, so where do I have to send my personal information to recover it??

1. Access steam from a web browser.

2. Log out if you are logged in.

3. Start the recovery as outlined in the guide Satoru posted above.

4. When asked to search for your account by email address, enter the address you registered to the account and click search.

5. If the account is found then all is well, and you can continue following the guide.
If the account is not found, then the hijacker changed the email, but there will now be a new option to search for the account by "account name".
Since the account name cannot be changed, you will find the account this time.

6. Keep following the guide.
If you are expected to receive an email from steam, there will be an option to say that you don't have access to the registered email.
You will then have to enter an email address that you do have access to.

[Stepy]

thanks for all the support guys, i have sent a request now waiting wouldnt have gotten to this part with these support