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shehadehhannah Dec 4, 2022 @ 6:21am
Refund on Life Is Strange chapters 2-5
I had played chapter 1 for 3 hours and decided to buy chapters 2-5 but i didn't like it as much as i thought i would and only ended up playing for 20 minutes. I made a refund request but it was denied because i played for more than 2 hours. Chapter 1 is free, what i bought was only played for 20 minutes. Any ideas for how to get my money back?
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Originally posted by Ogami:
While Episode 1 is "free" its still part of the complete game package. The 2-5 episode pack just unlocks the rest of the episodes.
All of them together count as one game and you are over 2 hours for the refund limit like this.

You can try asking for a refund in a manual ticket, select the game on the Support page and select " I have a question about this product" which allows you to write a manual ticket to Support.
Explain the situation politely and ask again for a refund.
They may make an exception. But if they say "no" please take that as the final answer from Steam. Because it is.
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Ogami Dec 4, 2022 @ 6:51am 
While Episode 1 is "free" its still part of the complete game package. The 2-5 episode pack just unlocks the rest of the episodes.
All of them together count as one game and you are over 2 hours for the refund limit like this.

You can try asking for a refund in a manual ticket, select the game on the Support page and select " I have a question about this product" which allows you to write a manual ticket to Support.
Explain the situation politely and ask again for a refund.
They may make an exception. But if they say "no" please take that as the final answer from Steam. Because it is.
Last edited by Ogami; Dec 4, 2022 @ 6:51am
#1
Crazy Tiger Dec 4, 2022 @ 6:55am 
Refund Policy: https://store.steampowered.com/steam_refunds/
Part that is important, with further a very important sentence made bold and underlined:
REFUNDS ON DOWNLOADABLE CONTENT
(STEAM STORE CONTENT USABLE WITHIN ANOTHER GAME OR SOFTWARE APPLICATION, "DLC")
DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

It doesn't matter that Chapter 1 is free. Also important is that playtime on Steam is the time the .exe is opened. So if you played for 20 minutes and then left the game open for 3 hours, your playtime is 3 hours and 20 minutes (not saying you did, but an example).

As said by Ogami, a manual ticket might be helpful here.
#2
Gamy Dec 4, 2022 @ 7:01am 
sorry
#3
<3 Dec 4, 2022 @ 8:22am 
nice
#4
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Dec 4, 2022 @ 6:21am
Posts: 4
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