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Let say you Steam account Bob and EA account Bob123, and linked game on these account. Also this apply to trying to claim things, or sign up for event if it requires you to own the game in the 1st place.
Example 1
Steam account: Bob
EA / Origin account: Bob123
When launch game, there no issue because they're the same account you linked to that why it works.
Example 2
Steam account: Jim
EA / Origin account: Bob123
When launch game, it won't work because it needs your Steam account Bob, because game linked on Bob account, not Jim account.
Example 3
Steam account: Bob
EA / Origin account: Jim123
When launch game, it won't work because it needs your EA / Origin account Bob123, because game linked on Bob123 account, not Jim123 account.
As can see only Example 1 works because that how things are setup. So if you're making alt accounts, and forgot which account you had game link on, you need to figure that out, no one can help you.
Now for Website if this is a EA server issue, only EA support can help, or wait it out until it fixed, as Steam can't help in this area.