Refund for games bought over 2 weeks but never played?

[76561198017282319]

I purchased a few games during a Steam sale in December and never played them. I lost interest in ever playing them and I wanted a refund. I've read that they will consider refunds even if they have exceeded the 2 week window, but it still has to be at least less than 6 months to be considered.

My refund requests were denied. Was this automatically declined because I tried to get a refund on too many games at the same time? I tried refunding 2 games, and 1 dlc for those games. I have no hours played in any of the games so I'm not understanding why it's not possible to get a refund.

[Satoru]

The refund policy is

Less than 2 hours of gameplay

AND

Less than 2 weeks since purchase

Not OR

[76561198017282319]

That's not what I'm asking.

The refund policy also says they will review on a case-by-case basis if it exceeds those conditions. If they're going to decline every request, why even make it possible to request a refund for games with over 2 hours of gameplay or purchased over 2 weeks? That would just be a waste of time for everyone involved then.

People have successfully gotten refunds for games that have been purchased longer than a 2 week period AND have hours played in the game.

[Hanomaly]

ya like if it's 15 days (one day over 2 weeks) you may be able to get one..
if you got a game MONTHS ago.. there is nearly no chance. Afterall the refund policy has been around for awhile so you've had the opportunity to request a refund for those games much sooner than now.

~
Don't feel bad.. probably half my Steam Library i've never played >.> of course.. some are freebies from like indiegala, but, at least 30% of my unplayed games i've actually paid for and just.. never played. Yet.. don't expect refunds for things i bought months (or even years) ago.

[Cathulhu]

And in your case it was denied.

[76561198017282319]

Originally posted by Cathulhu:

And in your case it was denied.

Your Steam name is Cathulhu.

What is the point of stating info that I've already stated or is obvious? Obviously I'm asking what specifically is causing my request to be declined.

[J4MESOX4D]

Originally posted by telepathy:

My refund requests were denied. Was this automatically declined because I tried to get a refund on too many games at the same time?

They were denied because you exceeded substantially the two week timeframe. Fair enough if it was 15-24 days but nearly 5 months is way too excessive without exceptional circumstances.

[Hanomaly]

Originally posted by telepathy:

Originally posted by Cathulhu:

And in your case it was denied.

Your Steam name is Cathulhu.

What is the point of stating info that I've already stated or is obvious? Obviously I'm asking what specifically is causing my request to be declined.

no one knows but Steam Support *specifically* why your case was denied.

It was denied "generally" because it fell outside the strictest of refund guidelines.. which needs to fulfill both UNDER 2 weeks owned.. *and* UNDER 2 hours played. You don't fall under both.

So one can assume (if one follows the obvious path) your refund was denied for falling *toooooo far* outside even their "relaxed" and "we'll consider it" refund guidelines... which allows them to case by case decide if someone falls "just outside" the rules enough that maybe they should be granted a refund anyways..

No one can be more pin-point specific than that for you. Steam Support won't even be that specific with you. Because they don't have time to specifically give a custom-and-personal-special-snowflake answer to every single person who wants to know why their exact case was pin-point specifically denied a refund. That would take ages.

So best we can do is give you a reasonable "guess" here.

[76561198017282319]

Originally posted by Hanomaly:

So best we can do is give you a reasonable "guess" here.

The only reason I'm posting on here is for reasonable guesses. Is it not clear that's what I'm asking in the first place? Again, I don't know what the point is of repeating something or assuming I don't know something so you can then "inform" me.

For example, responses from people who have gotten refund requests approved for games that exceeded the 2 week purchase window or over 2 hours of playtime would be helpful.

Even offering a reason like I'm trying to abuse the refund system is a better response. That doesn't apply in my situation as I have over 1000 games in my library, been a Steam user since 2006, and never requested a refund before this. The reason I brought up the amount of refund requests is that some people have mentioned that it may be due to multiple refund requests in a short period which leads to them being automatically declined. I'm asking on here, to see if there was any truth behind that so I can perhaps request a refund for just one of the games.

See, was it really that hard to think a little more?

[Hanomaly]

People have given you their reasonable guesses. You just don't seem to like them?

The reasonable guess is that you fall "toooooo far" outside of the guidelines.

You aren't just a couple days, or even a week over the 2 week guideline.

You aren't claiming you were in a car accident and have been in the hospital for the last 4 months, and thus couldn't ask for a refund until now.. and so Steam Support should give you special consideration.

You have even now (kinda) admitted that you have requested multiple refunds before this.. and so very well could be having your refunds put through more scrutiny and in general your refund requests may be less and less likely to go through (if you really have been asking for more-than-the-average-person).

These are all reasonable guesses as to why you were denied, even if you don't like them or don't find them "specific enough" for you. Pretty much everyone's replies here have been to give you reasonable guesses as to why you were denied.

It is possible these are guesses you already came to yourself, but it so, why ask the forum for help? Unless you were hoping for something even more specific or custom tailored to you? Which of course no one here can give you.

[Dumb]

Originally posted by telepathy:

The reason I brought up the amount of refund requests is that some people have mentioned that it may be due to multiple refund requests in a short period which leads to them being automatically declined. I'm asking on here, to see if there was any truth behind that so I can perhaps request a refund for just one of the games.

No, it's nothing to do with too many requests. It's already been said multiple times, but the only reason it's being rejected is the length of time you've owned the game.

It doesn't matter what you may have heard about other people getting refunds who didn't meet the exact criteria, in your case you aren't getting a refund. There's really not much point discussing this with regular users any more, you're just going to get the same answers again and again.

[76561198017282319]

Originally posted by Hanomaly:

Because they don't have time to specifically give a custom-and-personal-special-snowflake answer

I'm wondering why you're still responding. I would prefer you just saying you don't know than to repeatedly point to the 2 weeks purchase policy. Yes, it's clearly stated. Yes, it may be the case why my refund was declined. Multiple people have mentioned it already. Mentioning it again does what? Nothing, am I correct? You gave your "educated" guess. Now move on, thanks.

Guesses? What guesses? The only guess is that it exceeded the 2 week purchase time. That's not even a guess. It's a fact. It's been on my list as to why my refund requests have been denied BEFORE I've even made this thread.

"Kind of" admitted? Yes, continuing to assume what you think is true is very helpful to everyone. What reason is there for me to lie to random strangers who have no affect on my refund request? How do you even come up with that logic?

All the "research" I've done is use google. It's not very hard. That's how I came up with other possible reasons why my refunds were declined. People who have been granted/denied a refund were not specific as to what other factors may have been used to determine that. This is why we're here now.

[76561198017282319]

Originally posted by Ricardo Shillyshally:

Originally posted by telepathy:

The reason I brought up the amount of refund requests is that some people have mentioned that it may be due to multiple refund requests in a short period which leads to them being automatically declined. I'm asking on here, to see if there was any truth behind that so I can perhaps request a refund for just one of the games.

No, it's nothing to do with too many requests. It's already been said multiple times, but the only reason it's being rejected is the length of time you've owned the game.

It doesn't matter what you may have heard about other people getting refunds who didn't meet the exact criteria, in your case you aren't getting a refund. There's really not much point discussing this with regular users any more, you're just going to get the same answers again and again.

So you're saying no games that exceed length of time a game is owned and hours played is ever refunded? If that's true, why is it possible to request a refund? Do you think it's hard to implement a change in the system that prevents you from requesting a refund that doesn't meet those criteria?

Are you saying everyone who has said that they've gotten a refund for a game they've had for longer than 2 weeks or have played more than 2 hours is lying? What about games that are bug-ridden and unplayable? What about Batman: Arkham Knight?

There's really not much point discussing this with users who think they are knowledgeable, but really aren't.

[76561198017282319]

Originally posted by fauxtronic:

If Steam gave a refund to everyone who had buyer's remorse in the previous six months I'm not sure they would have a business left ro run. For decades on the High Street it's been considered generous for many stores to give a refund for games at all... and for other kinds of goods within 30 days. But every day, someone posts here that they didn't play some game they bought six, twelve, eighteen weeks ago and they don't understand why or don't think it's fair they can't have a refund.

Yawn.

How do you know if I don't think it's fair that I can't get a refund? Are you me?

Steam has, in the past, granted requests for games that have been purchased for less than 6 months. Do I think that's generous of them? Of course.

Will I be disappointed in Steam if they don't grand my refund requests? Not really.

I don't get what point you're trying to make.

[Dumb]

Originally posted by telepathy:

So you're saying no games that exceed length of time a game is owned and hours played is ever refunded? If that's true, why is it possible to request a refund? Do you think it's hard to implement a change in the system that prevents you from requesting a refund that doesn't meet those criteria?

No, it might be possible if you're fractionally over the stated limits, that is several minutes or a couple of days only (at a guess). You are at least 4 months over the limit, which isn't even close.

Originally posted by telepathy:

Are you saying everyone who has said that they've gotten a refund for a game they've had for longer than 2 weeks or have played more than 2 hours is lying? What about games that are bug-ridden and unplayable? What about Batman: Arkham Knight?

No, I'm saying that their situations are different to your situation. Bug-ridden and unplayable doesn't come into this at all considering you haven't played them and you're just not interested in them any more.

Originally posted by telepathy:

There's really not much point discussing this with users who think they are knowledgeable, but really aren't.

You're right, it's pointless when 4 different people tell you the same thing and you won't acknowledge any of them as being correct. Bye.

[J4MESOX4D]

Originally posted by telepathy:

Originally posted by Ricardo Shillyshally:

No, it's nothing to do with too many requests. It's already been said multiple times, but the only reason it's being rejected is the length of time you've owned the game.

It doesn't matter what you may have heard about other people getting refunds who didn't meet the exact criteria, in your case you aren't getting a refund. There's really not much point discussing this with regular users any more, you're just going to get the same answers again and again.

There's really not much point discussing this with users who think they are knowledgeable, but really aren't

Why did you post and continue to post then? You have all the answers you require by all estimations.

You bought games, didn't play them, fell outside of the refund policy and are now desperate to claw back some money without reasonable grounds. What do you expect?

Developers and publishers shouldn't be made to suffer months and months down the line because a person can't be bothered to play the game they originally purchased and is now strapped for cash for other titles.