All Discussions > Steam Forums > Help and Tips > Topic Details
Kris May 30, 2016 @ 5:07am
APP CRASH
how to fix this problem?

Problem Event Name: APPCRASH
Application Name: mgsvtpp.exe
Application Version: 1.0.7.1
Application Timestamp: 571bd7cd
Fault Module Name: nvwgf2umx.dll
Fault Module Version: 10.18.13.6822
Fault Module Timestamp: 573e6507
Exception Code: c000001d
Exception Offset: 0000000000accf05
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057
Additional Information 1: fe8a
Additional Information 2: fe8a293a9c42227c1359ef72e6935d57
Additional Information 3: e0b9
Additional Information 4: e0b9e70aab1823ea36c58d21da761757

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Metal Gear Solid V
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Showing 1-15 of 24 comments
Tev May 30, 2016 @ 5:11am 
Start off with this,
https://support.steampowered.com/kb_article.php?ref=7169-TIAV-5361

Do you have similar crashing issues with other games?

What are your specs?
#1
Kris May 30, 2016 @ 5:18am 
how to see spec's?
#2
Tev May 30, 2016 @ 5:21am 
Originally posted by Krisna:
how to see spec's?
Hold down [Windows] and [R] -keys
DXDIAG
Press [Enter]

Press [Save All Information...], save it as a text file somewhere (i.e. on your desktop.)
Go to http://pastebin.com and paste its content there.

Give us the link to that pastebin -log.
#3
Kris May 30, 2016 @ 5:39am 
------------------
System Information
------------------
Time of this report: 5/30/2016, 19:37:09
Machine name: KRISNA-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
Language: Indonesian (Regional Setting: Indonesian)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 10/28/14 19:51:23 Ver: 24.02
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 3286MB used, 12982MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
#4
Kris May 30, 2016 @ 5:40am 
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_113810DE&REV_A1
Display Memory: 4017 MB
Dedicated Memory: 1969 MB
Shared Memory: 2048 MB
#5
Tev May 30, 2016 @ 5:46am 
Well, you should definitely be able to run the game then.

Do you have crashing issues in other games? Or is it Metal Gear Solid V: The Phantom Pain only where you're witnessing them?
#6
Kris May 30, 2016 @ 5:49am 
it's not just Metal Gear Solid V: The Phantom Pain ... i have this problem for a while and i dont know what to do.
#7
Tev May 30, 2016 @ 5:56am 
Originally posted by Krisna:
it's not just Metal Gear Solid V: The Phantom Pain ... i have this problem for a while and i dont know what to do.
Let's put it this way: "What have you tried?"
  1. Have you tried right mouse clicking the game on your Steam -library
    [Properties -> Local Files -> Verify Integrity of Game Cache]?

  2. Have you tried running its redistributable files?
    [Properties -> Local Files -> Browse Local Files]
      _CommonRedist\
      • DirectX -> Jun2010 -> DXSetup.exe
      • vcredist -> 2012
        • vcredist_x64.exe
        • vcredist_x86.exe

  3. Have you tried inquiring further on the game's own forums?
    http://steamcommunity.com/app/287700/discussions/
      You can list these,
        OS
        Windows 7 x64
        CPU
        Intel Core i7 4790 @ 3.6GHz
        GPU
        Nvidia GeForce GTX 960
        RAM
        8 GB
      As well as this error code: Exception Code: c000001d


Seeing all your playtime is within these 2 weeks: http://steamcommunity.com/profiles/76561198138035374/games/?tab=recent

If all else fails, refund.
Last edited by Tev; May 30, 2016 @ 5:59am
#8
Kris May 30, 2016 @ 6:59am 
how to try running redistributable files? im still new to this kinda stuff
#9
Tev May 30, 2016 @ 7:02am 
Originally posted by Krisna:
how to try running redistributable files? im still new to this kinda stuff
Right mouse click those files and [Run as administrator]
-- steamapps\common\MGS_TPP\_CommonRedist\DirectX\Jun2010\DXSetup.exe
-- steamapps\common\MGS_TPP\_CommonRedist\vcredist\2012\vcredist_x64.exe
-- steamapps\common\MGS_TPP\_CommonRedist\vcredist\2012\vcredist_x86.exe
#10
Kris May 30, 2016 @ 7:09am 
-- steamapps\common\MGS_TPP\_CommonRedist\vcredist\2012\vcredist_x64.exe
-- steamapps\common\MGS_TPP\_CommonRedist\vcredist\2012\vcredist_x86.exe

I have to run it both?
#11
Tev May 30, 2016 @ 7:11am 
I listed 3.

You need to run them all.
#12
Kris May 30, 2016 @ 7:12am 
it's said that it's need to repair should i repair it?
#13
Tev May 30, 2016 @ 7:13am 
Originally posted by Krisna:
it's said that it's need to repair should i repair it?
Sure.
#14
Kris May 30, 2016 @ 7:23am 
it's still doesnt work at all..... "METAL GEAR SOLID V :THE PHANTOM PAIN has stopped working"
#15
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: May 30, 2016 @ 5:07am
Posts: 24
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