Titan Quest Gold != Titan Quest Original + Expansion

[Arcant]

i've activated Titan Quest gold key, when i have already Titan Quest and Expansion, and it counts like i haven't both games. i wanted to make a gift to a friend but i failed massively and now i lost a key. what can i do? Support doesn't answer to my ticket.

[SpunkyJones]

You can't turn keys into gifts. The key is gone must likely, good luck

[76561198218426745]

According to this page:
http://store.steampowered.com/sub/402/

Titan Quest Gold is the base game and the Immortal Throne DLC. Your profile shows activity for both of those, so it seems like you did get what you were supposed to get. Unfortunately, redeeming a key will never result in you getting a gift copy if you already own the game, the key will simply not redeem. To make matters worse, Steam cannot refund a CD-key. I'm sorry.

[Arcant]

my key is gone in a game i already have... this is sad and unfair.

[76561198218426745]

Originally posted by Arcant:

my key is gone in a game i already have... this is sad and unfair.

You cannot redeem a key if you already own the content. Steam will tell you that you already own the game, and ask you to install it.

[Arcant]

i know, but Steam doesn't recognize the original game + expansion as Titan Quest gold... it's unfair, i will see if i can make them deactivate my key so i will use it again... if not i'm doomed.

[76561198218426745]

Steam will not deactivate a key. I am still not convinced you ever redeemed the key. I think you should give the key to your friend and let them try to redeem it.

[Arcant]

Steam support says:
Titan Quest Immortal Throne

25 apr. - Received as a gift
27 may - Activated as a part of: Titan Quest Gold Retail

so wtf

[76561198218426745]

The only time I have seen a double activation like that is when you use help.steampowered.com to remove a game from your account, then use a different key to add it back. I'm honestly not sure how you managed to redeem it, but you will need to wait for support to respond.

[Arcant]

thank you very much for answer me!

[Arcant]

the weirdest thing is, i have not another extra copy of the game. so ♥♥♥♥♥♥♥ unfair

[76561198218426745]

Originally posted by Arcant:

the weirdest thing is, i have not another extra copy of the game. so ♥♥♥♥♥♥♥ unfair

As mentioned above, a key will never turn into an extra copy of the game. It will either redeem, giving you what you do not already have, or it will tell you that you already own the game. It is not possible to turn a key into a gift.

[Ogami]

You never get a extra copy of a game if you buy a bundle or version that includes a game you already own.
If you own for example the basegame and then buy the GOTY edition you only get the missing DLC not a second copy of the main game. Was always that way.

[Arcant]

i hope they fix this, because it's a steam issue, not mine.