steam guard can't be removed?..

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Flam3z May 18, 2016 @ 3:50am

i recently added steam guard into my account and then i factory rested my phone , i tried to remove the steam guard via mobile phone number but every time i send the recovery sms to my mobile number it shows an error and the sms dosent reach what should i do..?

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Showing 1-12 of 12 comments

Tev May 18, 2016 @ 3:51am

And what does that error say?

Flam3z May 18, 2016 @ 3:54am

the error says:
Sorry!
There was an error encountered while processing your request
There was a problem communicating with the steam servers please try again later.

Tev May 18, 2016 @ 3:57am

Originally posted by Flam3z:
the error says:
Sorry!
There was an error encountered while processing your request
There was a problem communicating with the steam servers please try again later.

So, you get that error message here?
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?nav=authenticator

Does it happen with other browsers? What if you try accessing the said page on your phone's cellular network instead of your home network?

ReBoot May 18, 2016 @ 4:05am

Remove the mobile Steamguard using the revocation code.

Flam3z May 18, 2016 @ 4:11am

that's the problem i lost it.. i factory rested my phone and forgot to write it down

Flam3z May 18, 2016 @ 4:13am

i got my account opened in this browser because i forgot to logout luckly.. on the steam app on pc i requires a steam guard code..

Tev May 18, 2016 @ 4:19am

Here's another thought, if this doesn't work,

Originally posted by Teutep:
Originally posted by Flam3z:
the error says:
Sorry!
There was an error encountered while processing your request
There was a problem communicating with the steam servers please try again later.
So, you get that error message here?
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?nav=authenticator

Does it happen with other browsers? What if you try accessing the said page on your phone's cellular network instead of your home network?

Then try removing your phone number here,
https://store.steampowered.com/phone/manage

That seems to remove both your phone number and your Steam Mobile -authenticator now,
http://i.imgur.com/gnQ1gl9.png

Flam3z May 18, 2016 @ 4:37am

its showing an error again : Please wait for a little while before re-sending
and the sms is not reaching my mobile..

Tev May 18, 2016 @ 4:42am

Originally posted by Flam3z:
its showing an error again : Please wait for a little while before re-sending
and the sms is not reaching my mobile..

For the former message, is it the exact same as on the Help Desk -page? How long have you waited as the longest time period?

For the latter, try removing something from your phone's inbox,
https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030#nosms

I'm not receiving SMS messages!

If you are unable to receive SMS messages from Steam, check with your wireless provider that your wireless account is allowed to receive them. Our text messages can come from a 6 digit phone number, please ensure that your provider supports this. Steam will also stop sending SMS messages if too many have been sent to you, so waiting a few minutes to an hour may allow messages to come through again. You should also check to make sure that your phone's inbox is not full.

Should the SMS prove unviable, if you're on Android, you can also plug it to your PC and use a recovery program like Recuva. Attempt to fetch the Steam Mobile -app before you removed it. Even if the authenticator code wouldn't work, chances are you can view the recovery code on it.

You can then use the recovery code here: https://store.steampowered.com/twofactor/manage

If all else fails, simply contact Steam Support with proof of ownership.

If you don't have proof of ownership, then while you still have access to your Steam -account, now would be a good time to get some proof.

Last edited by Tev; May 18, 2016 @ 4:44am